Mountainscape Group
Banff, AB

Job details
Permanent | Full-time
1 hour ago
Benefits
Extended health care
Dental care
Tuition reimbursement
Company events
Skills
CRM software
Hospitality
Google Docs
Sales
Customer service
Spreadsheets
Basic math
Logistics
Research
Microsoft Office
High school diploma or GED
Math
Client services
Sales orientation
Customer service orientation
Organizational skills
Contracts
Project management software
Retail experience
Client consultation
POS systems
Communication skills
Client interaction
Event logistics coordination
Full job description
Why Join Mountainscape?

At Mountainscape, we specialize in creating unforgettable experiences — from corporate gatherings to custom weddings and premium event rentals — all set against the stunning backdrop of the Rockies. We thrive in a fast-paced, hands-on environment where collaboration is key, and client satisfaction is everything. Every event is a new adventure, and no two days are ever the same — which is exactly how we like it.

Our team pulls together to make magic happen, whether it is a mountaintop wedding or a large-scale corporate celebration. If you are a proactive, detail-loving professional who enjoys solving challenges on the fly, working with passionate people, and celebrating big wins together, you will feel right at home here.

We are looking for two (2) experienced Rental Coordinators to join our team!

About the Role

As a Rental Coordinator, you’ll play a key part in creating unforgettable experiences for our clients. From elegant tableware to stylish furniture, you’ll help design events that wow—whether it’s a mountaintop wedding, a gala, or a corporate celebration. Think retail with a creative twist: you’ll collaborate with clients, craft quotes, offer expert guidance, and keep the details on point so the big picture shines.

If you have experience in retail, events, customer service, or hospitality—or simply a flair for design, an eye for detail, and a passion for people—you’ll fit right in. Every day brings something new, and that’s exactly what makes this role exciting.

What You will Do

Engage with clients via email, phone, and in-person to understand their rental needs
Build lasting relationships with clients, vendors, and partners
Guide clients through the rental catalogue to help bring their vision to life
Ensure timely follow-ups and deliver exceptional service from inquiry to event completion
Host showroom visits and create table mockups
Ensure showroom and workspaces are maintained and always ready to inspire
Create and manage quotes, contracts, and invoices with accuracy and efficiency
Manage multiple client files ensuring deadlines are met within approved budgets
Collaborate with the operations team to efficiently manage logistics and inventory
Attend venue visits and assist with event setups, when necessary
Support trend research and assist with purchasing decisions
Occasionally pitch in with textiles, florals, or warehouse tasks as needed
What You Bring to the Team

Completion of secondary school (require)
Minimum 1-year of proven Sales and/or Event Coordination experience
Previous experience in retail, events, hospitality, or customer service
A creative eye and interest in design, décor, and visual styling
Comfort with tech (POS systems, email, spreadsheets) and basic math skillss
Proficiency with Microsoft Office, Google Docs/Sheets, project management tools and CRM platforms
Strong sales and customer service skills
Strong organizational skills and the ability to juggle multiple priorities
Excellent communication skills – both written and verbal
A friendly, team-oriented attitude
A genuine passion for events and creating memorable client experiences
A desire to grow and be part of something exciting, creative, and collaborative
A polished and professional presence – you will be selling to clients who expect the best for their milestone events, and your ability to deliver high-touch experience sets the tone for everything that follows
Your Work Schedule

Weddings and events do not always stick to a 9-to-5 — and neither do we! While a typical week is around 40 hours, you will need to be flexible. Evening and weekend shifts are part of the magic, and yes, overtime may be required when things get busy. We will keep you in the loop with your schedule, and you will always know what is coming.

What You Get Back

Extended health & dental coverage – because your well-being matters
Tuition Reimbursement Program – to sharpen your skills and knowledge
Staff discounts – enjoy discounts on rentals and services
Team events & celebrations – we work hard and celebrate harder
Long service awards – because we celebrate commitment to our team
This position may include access to staff accommodation. If you are selected for an interview, we can discuss availability and whether this option would be helpful for you.
Work Environment

Work comfortably at heights and use ladders safely and effectively
Lift and handle loads of up to 25kg on a regular basis
Support weekend and evening events with flexibility and reliability
Contribute to a fast-paced, collaborative, and client-focused team culture
Our Commitment to Equality

Mountainscape is committed to fostering a diverse, inclusive, and respectful workplace. We welcome and encourage applications from all qualified individuals, regardless of race, colour, ancestry, place of origin, religious beliefs, gender identity or expression, age, physical or mental disability, marital or family status, source of income, or sexual orientation. We believe that a diverse team strengthens our ability to create exceptional experiences for our clients.

Join Us!

At Mountainscape, every day is an opportunity to make magic — for our clients and for each other. If you are passionate about events and thrive in a dynamic, supportive environment, we cannot wait to meet you.

Job Types: Full-time, Permanent

Pay: From $23.00 per hour

Benefits:

Company events
Dental care
Application question(s):

This position requires reliable transportation to Banff and Deadman's Flats and may involve early or late shifts. Are you able to reliably commute or relocate if needed?
Work Location: In person