Mount Norquay
Banff, AB

Job details
Part-time | Seasonal | Full-time
6 hours ago
Benefits
Store discount
Discounted or free food
Company events
On-site parking
Skills
Snow removal
Customer service orientation
Cleaning
Customer support
Guest services
Communication skills
Client interaction
Full job description
Mount Norquay is hiring energetic and customer-focused individuals to join our team as Tube Park Attendants for the upcoming winter season. This is a fun and dynamic outdoor role, perfect for those who love the mountains, enjoy interacting with people, and thrive in a fast-paced environment.

We are hiring for both full-time and part-time positions, with a variety of shifts available—including mornings, afternoons, evenings, and weekends.

Key Responsibilities:

Provide a safe and enjoyable tubing experience for all guests
Monitor and manage guest flow at the tube lanes and handle tubing equipment
Communicate clearly with guests and co-workers to maintain safety and efficiency
Deliver excellent customer service while assisting guests with questions or concerns
Maintain clean and organized work areas
Support team operations as needed during daily park setup and takedown
Qualifications:

Strong communication and customer service skills
Friendly, positive attitude and ability to work as part of a team
Comfortable working outdoors in all weather conditions
Physically fit and able to lift/move tubes and assist guests
Prior experience in a guest-facing or outdoor role is an asset, but not required
Work Conditions & Physical Requirements:

This role is based entirely outdoors and requires working in varying mountain weather
Shifts include weekends, holidays, and evenings during peak periods
Must be physically able to lift and carry tubing equipment and assist with snow removal as needed
Perks & Benefits:

Free season pass to Mount Norquay, plus access to discounted SkiBig3 pass
Discounted food and beverages at the resort
Free ski or snowboard lessons
Staff discounts on retail and rentals
Limited staff accommodation available
Quarterly performance-based raises
Enjoy breathtaking mountain views and a close-knit team culture
Inclusion Statement:
Mount Norquay Ski Resort is committed to fostering a diverse, inclusive, and respectful work environment. We’re building a team as diverse as the runs on our mountain. We value the unique perspectives and experiences that come from people of diverse backgrounds . If you’re legally entitled to work in Canada and want to be part of a fun, supportive crew, we’d love to hear from you

If you require accommodation during the application or interview process, please contact us at hr@banffnorquay.com.

Job Types: Full-time, Part-time, Seasonal

Benefits:

Company events
Discounted or free food
On-site parking
Store discount
Ability to commute/relocate:

Banff, AB T1L 1H1: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (required)
Work Location: In person