Mount Norquay
Banff, AB

Job details
Seasonal | Full-time | Fixed term contract
6 hours ago
Benefits
Discounted or free food
On-site parking
Skills
Snow removal
Heavy lifting
Customer service
Maintenance
Cashiering
Client services
Customer service orientation
Cleaning
Retail experience
Guest services
POS systems
Communication skills
Full job description
Mount Norquay is seeking friendly, reliable, and guest-focused individuals to join our team as Rental Attendants for the remainder of the winter season. This is an exciting opportunity to work in the heart of the Canadian Rockies while gaining valuable experience in a fast-paced, service-oriented environment.

As a Rental Attendant, you’ll play a key role in ensuring our guests are properly fitted with safe, comfortable equipment so they can have the best possible experience on the mountain.

Key Responsibilities

Fit guests with appropriate ski and snowboard equipment (boots, skis, snowboards, helmets, poles)
Adjust bindings in accordance with safety standards and manufacturer guidelines
Educate guests on proper equipment use and basic care
Process rental transactions using POS systems
Maintain cleanliness and organization of the rental shop
Inspect returned equipment for damage and ensure proper storage
Assist with tuning, light maintenance, and equipment preparation as required
Provide friendly, knowledgeable, and professional customer service at all times
Work collaboratively with other departments to ensure smooth guest flow
Qualifications

Excellent communication and customer service skills
Comfortable working in a fast-paced, team-oriented environment
Strong attention to detail and commitment to safety
Skiing or snowboarding experience is an asset
Previous retail, rental, or customer service experience is an asset
Ability to learn equipment fitting and binding adjustment procedures
Willingness to follow company policies, wear uniform, and maintain grooming standards
Work Conditions & Physical Requirements

Indoor position with periods of outdoor work helping with snow removal, most time spent on your feet
Ability to lift and carry skis, snowboards, and rental equipment (up to 50 lbs)
Shift work, including weekends and holidays, is required during peak season
Busy environment during holidays and high-traffic periods
Perks & Benefits

Full season pass for Mount Norquay
Access to reciprocal passes at many other ski resorts
Discounted food, retail, and rentals across the resort
Limited staff accommodation available
Free Via Ferrata tours (summer) and E-bike day rentals
Work in a close-knit, supportive, and iconic mountain resort environment
Inclusion Statement

Mount Norquay Ski Resort is committed to fostering a diverse, inclusive, and respectful work environment. We’re building a team as diverse as the runs on our mountain. We value the unique perspectives and experiences that come from people of diverse backgrounds.

If you’re legally entitled to work in Canada and want to be part of a fun, supportive crew, we’d love to hear from you.

Job Types: Full-time, Seasonal

Contract length: 6-7 Months dependent on start date

Benefits:

Discounted or free food
On-site parking
Work Location: In person