Mount Norquay
Banff, AB

Job details
Full-time | Fixed term contract
5 hours ago
Benefits
Store discount
Discounted or free food
Company events
On-site parking
Skills
Retail sales transactions
Resort experience
Cashiering
Client services
Customer service orientation
Customer support
Guest services
POS systems
Guest issue resolution
Communication skills
Client interaction
Full job description
Are you outgoing and energetic? Want to work in one of the most beautiful setting is all of the Bow Valley? Mt Norquay is currently hiring for Guest Services agents. We are looking for friendly and outgoing people to help during our Winter season including Guest Services Position creating great experiences for guests taking part in Skiing/Snowboarding, Tubing, and Night Skiing! Perks include a free lift pass for our Mountain!
Join us today to reach your peak and gain a memorable experience in the Rockies! Mt Norquay has many benefits to offer our employees including:

Benefits:

Company events
Discounted or free food
On-site parking
Store discount
Schedule:

Day shift
Holidays
Night shift
Weekend availability
Duties

Providing friendly, professional, and efficient customer service to all guests
Assisting guests with ticket purchases, activity bookings, and general inquiries
Processing transactions accurately through the point-of-sale system
Answering phone calls, emails, and guest questions in a timely and professional manner
Providing information about resort activities, attractions, events, and services
Assisting guests with reservations, waivers, and activity check-ins
Resolving guest concerns and escalating issues when necessary
Maintaining a clean, organized, and welcoming guest services environment
Assisting with administrative tasks and daily operational duties as required
Supporting other departments to ensure a seamless guest experience
Requirements

Previous customer service experience required
Cash handling and point-of-sale experience considered an asset
Previous work at a ski resort, tourism attraction, or hospitality business considered an asset
Strong communication and interpersonal skills
Excellent problem-solving abilities and attention to detail
Comfortable working in a fast-paced environment and managing multiple priorities
Professional appearance and demeanor
Able to perform tasks in accordance with company policies and procedures
Wear company uniform at all times and adhere to grooming policies
Ability to work effectively both independently and as part of a team
Inclusion Statement:
Mount Norquay Ski Resort is committed to fostering a diverse, inclusive, and respectful work environment. We’re building a team as diverse as the runs on our mountain. We value the unique perspectives and experiences that come from people of diverse backgrounds . If you’re legally entitled to work in Canada and want to be part of a fun, supportive crew, we’d love to hear from you


Job Types: Full-time, Fixed term contract

Contract length: 6-7 months dependant on start date

Ability to commute/relocate:

Banff, AB: reliably commute or plan to relocate before starting work (required)
Experience:

customer service: 1 year (required)
Location:

Banff, AB (preferred)
Work Location: In person