Cirface
Banff Alberta Canada Remote
$50,000–$80,000 a year - Full-time
 
Job details
Pay
$50,000–$80,000 a year
Job type
Full-time

Benefits
Pulled from the full job description
Paid time off
Vision care
Dental care
Life insurance
Employee assistance program
Casual dress
Extended health care

Full job description
JOB DESCRIPTION

We’re Cirface, a System Improvement Consultancy that is on a mission to eliminate workplace burnout by enabling teams to optimize the way they work. Through our expertise in process optimization and workflow automation, we enable overburdened marketing leaders to drive efficient operations and make informed decisions. With our hands-on collaboration, we significantly decrease project timelines, improve visibility, alleviate burnout, and cut unnecessary costs, resulting in more aligned and productive teams.

As an Asana Platinum Solutions Partner, we manage Asana licenses for over 100 companies representing approximately 1,000 seats and $50,000 in annual recurring revenue. We have massive untapped potential to grow this portfolio to $500,000+ ARR through strategic account management, license expansion, and customer program development.

We are seeking an entrepreneurial Account Manager to own the end-to-end relationship for our entire Asana license portfolio. This is a unique opportunity for a strategic, results-driven professional to build something significant from the ground up. You'll manage existing accounts, drive revenue expansion, acquire new license customers, and develop innovative customer programs that increase loyalty and reduce churn.

This role has the potential to evolve into our Head of Growth position as our Asana partnership and customer base expand.

RESPONSIBILITIES

Account Management & Growth

Own the complete lifecycle management of our Asana license accounts
Manage renewals, upsells, and tier upgrades across our portfolio
Drive expansion of our accounts through strategic account growth
Monitor account health, usage patterns, and expansion opportunities
Coordinate with finance team to ensure timely invoicing and payment collection
Act as primary point of contact for all customer questions and support needs
New Business Development

Identify and convert prospects currently using competing tools (ClickUp, Monday.com, Trello, Smartsheet, etc.)
Develop and execute outreach strategies to acquire new license customers
Qualify opportunities and manage the entire sales cycle from prospect to close
Build and maintain a robust pipeline of potential accounts
Asana Partnership Management

Serve as primary liaison with Asana as our Solutions Partner relationship grows
Submit deals and orders through Asana's partner portal
Manage partner user portal for account administration
Represent Cirface at Asana events, trade shows, and partner meetings
Stay current on Asana product roadmap, new features, and partner opportunities
Technical Product Expertise

Maintain deep knowledge of Asana capabilities across all plan tiers (Starter, Advanced, Enterprise, Enterprise+)
Understand Asana admin console functionality and best practices
Guide customers on optimal Asana setup and configuration
Troubleshoot customer technical questions and coordinate with delivery team as needed
Stay informed on workflow optimization and process improvement methodologies
Customer Programs & Retention Coordination

Collaborate with marketing team on customer loyalty programs and retention initiatives as part of our larger growth strategy
Provide customer insights and feedback to marketing for educational program development (webinars, training sessions, workshops)
Coordinate with marketing on customer communication programs (newsletters, product updates, success stories) to ensure messaging aligns with account management objectives
Support marketing-led customer events and community initiatives with account-specific insights and relationship management
Coordinate with delivery team for customer onboarding and ongoing support
Strategic Operations

Continuously improve license management systems and processes
Analyze customer data to identify trends, risks, and opportunities
Collaborate with internal teams to optimize customer experience
Develop reporting and metrics tracking for portfolio performance
ABOUT YOU

Experience & Background

Proven track record in account management, sales, or customer success roles
Experience with SaaS license management or partner channel sales preferred
Background in B2B relationship building and revenue growth
Familiarity with project management tools and workflow optimization
Experience with CRM systems and sales process management
Core Competencies

Entrepreneurial Mindset: Self-starter who can build processes and programs from the ground up
Strategic Thinking: Ability to see the big picture while executing on tactical details
Revenue Focus: Driven by growth targets and comfortable with revenue responsibility
Relationship Building: Exceptional ability to build trust and long-term partnerships
Technical Aptitude: Quick learner who can master complex software platforms
Communication Skills: Confident presenter who can influence and persuade stakeholders
Leadership Qualities: Natural ability to guide conversations and drive consensus
Personal Qualities

Results-driven with strong goal-setting and achievement orientation
Comfortable with ambiguity and changing priorities
High accountability and personal organization
Collaborative team player who can also work independently
Customer-centric approach to problem-solving
Growth mindset with continuous learning mentality
Travel Requirements

Willingness to travel 3-4 times per year for customer meetings, trade shows, and partner events
Primary focus on North American markets (Canada and US)
GROWTH OPPORTUNITY

This role offers significant growth potential as Cirface expands its Asana partnership and customer base. The successful candidate will have the opportunity to:

Build and eventually lead a customer growth team
Develop new revenue streams and partnership opportunities
Shape the strategic direction of our customer programs
Evolve into Head of Growth as the business scales
The ideal candidate will see this as an opportunity to build something meaningful while directly impacting our mission to eliminate workplace burnout through better systems and processes.

Job Type: Full-time

Pay: $50,000.00-$80,000.00 per year

Benefits:

Casual dress
Dental care
Employee assistance program
Extended health care
Life insurance
Paid time off
Vision care
Application question(s):

Please explain your experience with and knowledge of Asana
Please explain your experience with and knowledge of HubSpot
Language:

French (preferred)
Willingness to travel:

25% (preferred)
Work Location: Remote