Banff Collection by InnVest Hotels
Banff, AB T1L 1C9
$16.79 an hour - Full-time
 
Job details
Pay
$16.79 an hour
Job type
Full-time

Location
Banff, AB T1L 1C9

Full job description
THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

ACTIVITIES:

Ø Describes all menu items; methods of preparation and prices as needed.

Ø Accommodates any special requests that the kitchen is able to deliver for the guest.

Ø Upsells established menu items or specials to maximize food and beverage revenues.

Ø Serves menu items to guests in a prompt and courteous manner and according to established service standards.

Ø Performs pre- and post-shift side work; stock service station, makes coffee, etc.

Ø Forwards customer payments to cashier for completion of the transaction; receives change from cashier and returns change promptly to guest.

Ø May assist Greeter/ Cashier with greeting and seating guests; may assist bus person with clearing table and filling glasses.

Ø Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.

Ø Provides a professional image at all times through appearance and dress.

Ø Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management

Qualifications:

Education/ Experience: Basic reading, writing and math. Food service experience with general knowledge of restaurant operations, is preferred.

Certification and/or License Requirement: Alcohol awareness certification and/or food service permit as required by local or state government agency.

Skills:

Customer service.

Interpersonal communications.

Behaviors
Preferred
Thought Provoking: Capable of making others think deeply on a subject
Team Player: Works well as a member of a group
Functional Expert: Considered a thought leader on a subject
Motivations
Preferred
Financial: Inspired to perform well by monetary reimbursement
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business