(Seasonal)
The Banff Lake Louise Tourism Bureau
Banff, AB
Part-time, Seasonal
The Banff Lake Louise Tourism Bureau
Banff, AB
Job details

Job type
Part-time
Seasonal
Shift and schedule
Overtime
Weekends as needed
Holidays

Location
Banff, AB

Full job description
Let your passion, creativity, and love of the mountain lifestyle come alive with Banff & Lake Louise Tourism.

As a seasonal Event Staff, you will provide support to the Event Team in executing and bringing to life legacy events such as In Search of Christmas Spirit and SnowDays. You are passionate about the guest experience, working with a team in a fast-paced environment, and enjoy working outdoors. This position is seasonal and perfect if you are looking for a part-time job, with flexible hours during the holiday and winter season.

Key Accountabilities

Welcome and check in guests to the event using an online or manual ticketing system, waivers or other procedures.
Answer questions and provide direction to guests during the event regarding the experience and other relevant destination information.
Share relevant Christmas, SnowDays Festival, and other destination information to visitors.
Crowd control and point of entry supervision.
Assist in setting up and tearing down event sites.
Maintain cleanliness and safety of event sites.
Manage sound systems for event sites.
Accurately track event attendance, visitor trends, or other relevant information. Communicate results with Event Supervisor for end of day reporting to leadership.
Adapt quickly to changing event needs as directed by supervisors or management.
Conduct and track event surveys to capture visitor experience.
Facilitate and/or monitor special event activities such as (but not limited to) fat biking, cross country skiing, sledding, tubing, and curling activity stations.
Maintain and supervise fire pits and ensure all fire safety requirements are followed.
Clear snow and de-ice activity and guest areas on the event site.
Follow and administer health & safety protocols.
Adhere to all Town of Banff and Parks Canada special event policies and permit requirements.
Report any challenges or concerns to the supervisor on duty with proposed solutions.
Other duties as assigned.
Act always in the best interests of BLLT, in an ethical and honest manner, and in full compliance with the policies of BLLT.
Promote the purpose and values of the organization both internally and externally, as well as actively demonstrate the values. Be United. Be Thoughtful. Be Optimistic. Be Innovative.
The ideal applicant will have the following qualifications and experience.

Experience in events or hospitality required.
Excellent customer service skills.
Ability to work outdoors in various winter weather conditions while standing and/or walking for the duration of the shift.
Ability to lift items such as fire pits, tables, and sign frames.
Ability to work cohesively with the event team with minimal supervision.
Strong communication & interpersonal skills.
Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required.
Experience with SimpleTix or other ticketing platforms is an asset.
First Aid CPR certified an asset.
Bilingual – Fluent in French (written and verbal) an asset.
Seasonal employment agreements can range from mid-November to early February, dependent on your availability.

Christmas event period: November 14-December 31, 2024.
SnowDays festival period: January 17-February 2, 2025.
The position will remain open until filled. Please submit both your résumé and cover letter for consideration. While we appreciate all applications, please be aware that only qualified candidates and those who are eligible to work in Canada will be contacted. Applicants willing to relocate will take priority.

We encourage you to visit our careers page on our website to learn more.