Staff Accommodation Available
Banff Collection by InnVest Hotels
459 Banff Avenue, Banff, AB
$17.31 an hour - Full-time
Banff Collection by InnVest Hotels
459 Banff Avenue, Banff, AB
$17.31 an hour
Job details

Pay
$17.31 an hour
Job type
Full-time
Shift and schedule
8 hour shift
Overtime
Weekends as needed
+ show more

Location
459 Banff Avenue, Banff, AB

Benefits
Pulled from the full job description
Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Flexible schedule
On-site parking

Full job description
THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE ROLE:

Provide courteous and professional service at all times and maintain a consistent high level of guest satisfaction.

ACTIVITIES:

- Responsible to ensure all our guests leave with a positive experience by anticipating guest needs and providing personalized service.
- Greet guests upon arrival and welcome them to the property.
- Assist with guest luggage, skis, etc.
- Deliver luggage to guest rooms and offer activities and services.
- Be familiar with the room types and services of both properties for the purpose of cross-selling.
- Be knowledgeable of guest rooms, spa, phones, movies, internet and restaurant to answer guests’ questions
- Continually educate yourself on the activities, sites, history, and local knowledge of the Banff town site and Banff National Park in order to provide superior concierge services.
- Maintain position in lobby, front of house or concierge desk to ensure services are provided promptly and to “Own the Lobby.”
- Monitor the main driveway entrance to ensure all cars are greeted and to control the flow of traffic for arriving and returning guests.
- Always demonstrate a professional presence in the hotel.
- Continually seek opportunities to go “above and beyond” and provide exceptional service to our guests.
- Assist the maintenance and housekeeping team in keeping the entrance area and walkways free of snow, leaves and any other debris.

- Additional duties as assigned by the Operations Manager.

COMPETENCIES WE ARE SEEKING:

- Experience in Guest Services, with a strong knowledge of Banff National Park and area.

- Exceptional interpersonal skills to enhance both the presentation and service standards throughout the operation.

- Excellent communication, guest service and up-selling skills.

- Team player and a self-starter, yet able to work independently.

- Ability to work effectively in an innovative, fast-paced, and multi-tasked environment.

- Positive disposition and mature outlook.

- Responsible and conscientious.

- Well groomed, clean shaven and professional appearance.

- Must be in good physical condition as position requires frequent and heavy lifting.

- Availability to work flexible shifts including weekends and holidays

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Subsidized staff accommodation is available to the successful candidate. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Job Type: Full-time

Pay: $17.31 per hour

Additional pay:

Commission pay
Overtime pay
Tips
Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Flexible schedule
On-site parking
Paid time off
Vision care
Schedule:

8 hour shift
Day shift
Evening shift
Holidays
Monday to Friday
Weekends as needed
Work Location: In person

Expected start date: 2024-10-14