Banff Caribou Properties Ltd.
 
337 Banff Ave, Banff, AB
Permanent, Full-time
Banff Caribou Properties Ltd.
337 Banff Ave, Banff, AB
Job details

Job type
Permanent
Full-time
Shift and schedule
Weekends as needed
Holidays

Location
337 Banff Ave, Banff, AB

Benefits
Pulled from the full job description
Disability insurance
Life insurance

Full job description
As one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of job opportunities with competitive salaries and comprehensive benefits. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for providing outstanding hospitality experiences. We provide ongoing training and development to help our employees advance in their careers and our properties include a diverse range of hotels, resorts, and restaurants, each with its unique character and style, giving employees the chance to work in a variety of settings and learn new skills.

As the Service Manager, you will play a key role in overseeing the daily operations of our restaurant, ensuring excellent customer service, managing staff, and maintaining a high level of efficiency and hospitality. You’ll be a leader who thrives in a fast-paced environment, passionate about food and people, and skilled at motivating a team to deliver outstanding service.

Key Responsibilities:
Oversee daily operations: Ensure smooth service flow, monitor staff performance, and address any service issues.
Lead and mentor team members: Provide training, support, and leadership to front-of-house staff, ensuring they deliver exceptional guest experiences.
Customer satisfaction: Address guest concerns and ensure all guests leave satisfied.
Scheduling and staffing: Manage shift scheduling, staffing levels, and employee performance.
Maintain standards: Ensure cleanliness, safety, and quality standards are upheld at all times.
Collaboration: Work closely with kitchen staff and management to maintain efficiency and streamline operations.
Inventory and ordering: Monitor inventory levels and assist in ordering supplies as needed.
Problem-solving: Quickly resolve any issues that arise during service, ensuring a positive dining experience for all guests.
Qualifications:
Proven experience in restaurant or hospitality management, preferably in a fast-paced, casual dining environment.
Strong leadership and communication skills with the ability to manage and motivate a team.
Exceptional customer service skills and a passion for delivering memorable dining experiences.
Ability to handle high-pressure situations with a calm and positive attitude.
Strong organizational skills and attention to detail.
Experience with scheduling and staff management.
Flexibility to work evenings, weekends, and holidays as required.
At BCP, we offer a comprehensive total compensation package, including perks and benefits designed to support your professional growth and enhance your lifestyle in Banff. Here are some highlights of what our team members enjoy:

Group Health, Disability, and Life Insurance Coverage, with BCP covering 50% of premiums for employees and their dependents.
Opportunity to invest in our Employee Share Ownership Program.
Eligibility for the employee home loan program.
Food and beverage discounts at all BLC restaurants and cafes.
Health and wellbeing programs, including free yoga, discounted ski passes, complimentary canoe and golf passes, and discounted fitness club memberships.
Discounts on spa services, movie passes, and rental/retail goods.
Participation in Leadership Days for ongoing professional development.
Experience our hotels firsthand through our Complimentary Hotel Stays Program.
A complete list of employee benefits are listed here.
If you’re ready to take the next step in your career, BCP offers an outstanding environment with opportunities for advancement, a fun work atmosphere, and exceptional benefits.
Please note: Only candidates selected for further consideration will be contacted.
BCP is committed to creating a workplace where everyone can succeed. As a signatory to the Bow Valley Workplace Inclusion Charter, we are dedicated to building a diverse, equitable, and inclusive team. We actively work to remove barriers for applicants and team members from equity-seeking groups. If you require assistance with the application process or need accommodations, please reach out to us at careers@banfflodgingco.com or 403-760-8521.