The Rimrock Resort Hotel 300 Mountain Ave, Banff, AB Full-time Job details Job type Full-time Shift & schedule Weekends as needed Holidays We truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies. We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers. It is our mandate to promote from within and facilitate both personal and professional growth and development. Scope A Front Desk Agent provides excellent customer service to all guests through a warm and genuine greeting, efficient check-in and sharing of information, secure handling of guest room keys and personal information, and accurate settling of all guest accounts. Duties & Responsibilities Provide excellent customer service to guests and team members Check guests in and out of the hotel using a computerized hotel management system Verify all guest information at check in; name, address, method of payment, special requests etc. Process payment transactions, both cash and electronic Answer guest inquiries about hotel services, facilities, and hours of operation Maintain knowledge of current resort events, activities and promotions Resolve guest concerns or issues and follow-up Answer all incoming calls promptly, in an attentive, courteous and efficient manner Coordinate and communicate with all operating departments to enhance guest experience Work shifts in Switchboard and/or Reservations as required to meet operational requirements Physical Demands Requires constant standing Occasional lifting and carrying up to 11 pounds / 5 kg Occasional bending, leaning, reaching Significant use of a computer Qualifications Completion of Grade 12 or equivalent Previous hotel experience required with front desk experience preferred Experience with Opera is an asset Flexible schedule to work days, evenings, weekends and holidays Well-organized with high attention to detail Excellent written and verbal communication skills and a friendly and courteous manner Capable of remaining calm and working effectively under pressure Works well in a team environment Thank you for your interest in joining our team! We share in your excitement to live and work in the Canadian Rockies. The Rimrock Resort Hotel is a Bow Valley Workplace Inclusion Charter signatory. We value the diversity of our employees and invite applications from all candidates. If you are contacted by a Recruiter, please let them know if there is any stage of the recruitment process that you will need support or accommodations for.
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