Rimrock Resort Hotel Front Desk Agent

 The Rimrock Resort Hotel
300 Mountain Ave, Banff, AB
Job details

Job type
Shift & schedule
Weekends as needed
We truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies. We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers. It is our mandate to promote from within and facilitate both personal and professional growth and development.


A Front Desk Agent provides excellent customer service to all guests through a warm and genuine greeting, efficient check-in and sharing of information, secure handling of guest room keys and personal information, and accurate settling of all guest accounts.

Duties & Responsibilities

Provide excellent customer service to guests and team members
Check guests in and out of the hotel using a computerized hotel management system
Verify all guest information at check in; name, address, method of payment, special requests etc.
Process payment transactions, both cash and electronic
Answer guest inquiries about hotel services, facilities, and hours of operation
Maintain knowledge of current resort events, activities and promotions
Resolve guest concerns or issues and follow-up
Answer all incoming calls promptly, in an attentive, courteous and efficient manner
Coordinate and communicate with all operating departments to enhance guest experience
Work shifts in Switchboard and/or Reservations as required to meet operational requirements
Physical Demands

Requires constant standing
Occasional lifting and carrying up to 11 pounds / 5 kg
Occasional bending, leaning, reaching
Significant use of a computer

Completion of Grade 12 or equivalent
Previous hotel experience required with front desk experience preferred
Experience with Opera is an asset
Flexible schedule to work days, evenings, weekends and holidays
Well-organized with high attention to detail
Excellent written and verbal communication skills and a friendly and courteous manner
Capable of remaining calm and working effectively under pressure
Works well in a team environment
Thank you for your interest in joining our team! We share in your excitement to live and work in the Canadian Rockies.

The Rimrock Resort Hotel is a Bow Valley Workplace Inclusion Charter signatory. We value the diversity of our employees and invite applications from all candidates. If you are contacted by a Recruiter, please let them know if there is any stage of the recruitment process that you will need support or accommodations for.

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.