The Rimrock Resort Hotel
 
300 Mountain Ave, Banff, AB
Full-time
Job details


Job type
Full-time
Shift & schedule
Weekends as needed
Holidays
We truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies. We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers. It is our mandate to promote from within and facilitate both personal and professional growth and development.

Scope

A Front Desk Agent provides excellent customer service to all guests through a warm and genuine greeting, efficient check-in and sharing of information, secure handling of guest room keys and personal information, and accurate settling of all guest accounts.

Duties & Responsibilities

Provide excellent customer service to guests and team members
Check guests in and out of the hotel using a computerized hotel management system
Verify all guest information at check in; name, address, method of payment, special requests etc.
Process payment transactions, both cash and electronic
Answer guest inquiries about hotel services, facilities, and hours of operation
Maintain knowledge of current resort events, activities and promotions
Resolve guest concerns or issues and follow-up
Answer all incoming calls promptly, in an attentive, courteous and efficient manner
Coordinate and communicate with all operating departments to enhance guest experience
Work shifts in Switchboard and/or Reservations as required to meet operational requirements
Physical Demands

Requires constant standing
Occasional lifting and carrying up to 11 pounds / 5 kg
Occasional bending, leaning, reaching
Significant use of a computer
Qualifications

Completion of Grade 12 or equivalent
Previous hotel experience required with front desk experience preferred
Experience with Opera is an asset
Flexible schedule to work days, evenings, weekends and holidays
Well-organized with high attention to detail
Excellent written and verbal communication skills and a friendly and courteous manner
Capable of remaining calm and working effectively under pressure
Works well in a team environment
Thank you for your interest in joining our team! We share in your excitement to live and work in the Canadian Rockies.

The Rimrock Resort Hotel is a Bow Valley Workplace Inclusion Charter signatory. We value the diversity of our employees and invite applications from all candidates. If you are contacted by a Recruiter, please let them know if there is any stage of the recruitment process that you will need support or accommodations for.