Fairmont Banff Springs Restaurant Manager

Waldhaus Dining Room & Pub
405 Spray Avenue, Banff, AB

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Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Restaurant Manager - Waldhaus Dining Room & Pub

As the Restaurant Manager – Waldhaus, you will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service. This position will be responsible for the effective and efficient day to day operation of a casual dining room and a pub and will play an integral role in the training of a team of 25. The Restaurant Manager- Waldhaus, is also responsible for making sure the Swiss/German concept is applied and promoted via the operations’ decisions.

What is in it for you:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing:

Reporting to the Assistant Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:

Manage a duo venue including a higher end Alpine inspired dining room and a high-pace dynamic pub with one of the best patio in Banff
Manage a team of 15-25 Colleagues and two Assistant Managers
Consistently offer professional, friendly and engaging service
Oversee the recruitment, mentorship and development of department leaders, full time and part time colleagues
Lead, teach, coach and inspire a dynamic team to provide our guests with phenomenal dining experiences, resulting in exceptional guest satisfaction ratings.
Ensure the restaurant maintains budgeted levels of profitability and maximize revenues on a daily basis by managing reservations and turnaround times.
Participate in monthly forecasting and month end commentary
Assume responsibility for cleanliness, repair and maintenance, reporting any deficiencies as required
Conduct regularly scheduled departmental meetings
Recognize and correct guest service issues throughout an established presence on the floor and respond to guest concerns, quickly and professionally
Analyze data and trends to create strategies for improvement, while being innovative and upholding the Fairmont standards
Involved in ongoing food/beverage menu development and educating colleagues
Ensure accurate bi-weekly payroll for colleagues and leaders, while maintaining an accurate vacation schedule
Manage the beverage program and purchasing under the guidance of the Beverage & Service Manager
Ensure that the inventory turns are appropriate and inventory levels are kept to a minimum
Liaise with the Conference Services and Catering Team to assist with groups and buy outs
Other duties as assigned


Your experience and skills include:

Minimum two years of senior experience in Food & Beverage Management
Strong beverage and culinary knowledge required.
“Proserve” Certified.
Must be computer literate with working knowledge of Excel, MS Word, PowerPoint, Access, and Windows programs.
Minimum of two year experience in an upscale dining venue and pub, preferably in a full service four or five star property is a strong asset but not required.
Experience with Silverware is preferred.
Post secondary degree in Hospitality or Food and Beverage Management an asset
Knowledge of Fairmont Hotels programs; Birchstreet, Watson, Opera, Open table - all regarded as helpful assets
Must have a strong, proven leadership qualities and management skills including effective staff scheduling
Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determination
Proven track record of strong financial and cost control knowledge and applications are required
Results oriented with the ability to be flexible, work well under pressure and be accountable to make sound thoughtful business decisions
Highly organized individual with the ability to handle numerous tasks at one time
Excellent interpersonal skills, with strong written and verbal communication abilities

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com.

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

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The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

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The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

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Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.