Elk + Avenue Hotel Front Desk Agent

Pursuit Collection
138 Banff Ave, Banff, AB

Job details

Job type
Shift & schedule
Weekends as needed
Morning shift
Evening shift
Pulled from the full job description
Discounted or free food
What will be your daily pursuit?:
Encouraging guests to refresh and relax in Canada's most famous national park
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Acts as the face of Pursuit to our guests.
Work with other hotel staff to personalize the guest experience at the Elk+Avenue, encouraging guests to refresh and relax in Canada's most famous national park
Provide a professional, friendly and efficient check-in and check-out process and coordinates efforts to accommodate any requests
Act as an ambassador for Pursuit, as well as the surrounding area in Banff National Park, to fully enhance the experience of all guests staying at our Banff Hotels
Welcome and register arriving guests
Promote and sell rooms
Check-out departing guests, review guest accounts
Post incidental charges to rooms and process payments
Use proper telephone etiquette
Handle reservations by phone and in person
Handle a high-volume of general enquiries
Provide information on hotel facilities, local points of interest, services in area
Communicate with other departments
Respond to guest concerns and complaints
Assorted clerical duties, maintaining a clean work environment
What skills and experience do you need for this job?:
Committed to exceptional guest service
Excellent communication and interpersonal skills
Must thrive on dealing with people and be guest focused
Superb attention to detail
Ability to multi-task while handling high-pressure situations
Energetic and highly-motivated
Professional, well-groomed manner – must meet the grooming policies and standards of Pursuit
Ability to work all days and shifts, mornings, evenings, weekends
High school or equivalent education
Bachelor's Degree or related technical school degree preferred
To honour our commitment to be “Always Honest” all employees must consent to a criminal record and credit check
Thank you for your interest in working with us, however, only those selected for an interview will be contacted.
What will your work environment be like?:
This is a full-time, permanent position - starting September 2023.
Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around national parks.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
EEO Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.