Banff Caribou Properties Reservations Sales Agent

Banff Caribou Properties Ltd.
Banff, AB
Full-time, Permanent
Job details

Job type
Shift & schedule
Weekends as needed
As one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of jobs and careers with a perks and benefits program that focuses on wellness and work life balance made for a mountain lifestyle. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for providing outstanding hospitality experiences. We provide ongoing training and development to help our employees advance in their careers and our properties include a diverse range of hotels, resorts, and restaurants, each with its unique character and style, giving employees the chance to work in a variety of settings and learn new skills.

Our Reservations Sales Agents are passionate about travel, assisting our valued guests with booking their stay with Banff Lodging Company and being an ambassador in selling Banff National Park as a world renowned destination! During the course of the day you will respond to communications from guests, travel agents, FIT companies and wholesalers by phone, email and fax.

Duties and Responsibilities
Answer incoming phone calls in a professional manner and per Banff Lodging Company reservations procedure.
Develop a rapport with the caller while answering questions, making recommendations and leading dialogue to a quote/booking.
Convert telephone sales calls and electronic distribution channel bookings by selling Banff as a destination and the hotels within our portfolio.
Assist guest and travel partners with questions throughout the entire booking cycle.
Counsel clients on terms and conditions of travel i.e. check-in time and cancellation policies.
Liaise with Front Office staff, booking partners and wholesalers to ensure guest needs are met.
Process deposit payments, book reservations in our property management system, send out confirmation notices and document special requests.
Utilize and share your expert knowledge of Banff Lodging Company’s products and local attractions to customize bookings to meet the unique needs of each guest.
Input and manage data into our booking engine and reservation databases.
Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
Additional duties may be assigned to help meet guest needs.
Skills and Experience
Exceptional telephone manner and a willingness to work with a positive team player attitude.
Self-motivator with outgoing personality and commitment to providing a high level of guest service.
Excellent written and verbal communication skills.
Ability to work in a fast paced environment.
Ability to work a flexible schedule including weekends and holidays.
Prior experience in a customer focused role is an asset.
Experience using a hospitality property management system is an asset.
A positive team player attitude and a strong willingness to learn.
Please note that only applicants selected for further consideration will be contacted.

Banff Lodging Co. is committed to building a workplace where everyone can succeed and belong. As a Signatory to the Bow Valley Workplace Inclusion Charter we continue to work on our ongoing commitment to build an even more diverse, equitable, and inclusive team environment. We are working to eliminate barriers for applicants and team members from equity-seeking groups. If you can’t apply online or need an accommodation during the application or hiring process, please contact us at or 403-760-8521.

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.