The Rimrock Resort Hotel Spa Concierge

Banff, AB
$16.60 an hour


We truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies. We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers. It is our mandate to promote from within and facilitate both personal and professional growth and development.

Scope
To welcome guests and create a comfortable and relaxing experience for all visitors receiving a treatment at the Spa or using our pool and fitness facilities.

Duties & Responsibilities
Opening and closing of Spa & Fitness facility
Greeting and welcoming all guests that enter the facility and conducting tours if requested
Maintaining order and cleanliness of the entire Spa & Fitness facility including lobby, waiting area, pool, gym, change rooms, washrooms, workspace and outdoor patio
While working at Spa Reception, warmly greeting guests; being knowledgeable of spa products and services; accurately processing bookings and making reservations; reconciling sales and completing cash-outs; assisting with inventory control
While working as a pool and fitness area attendant, monitor pool, gym and fitness area use; ensure pool, hot tub and pool deck is safely maintained (may include mopping wet areas); being knowledgeable of how to operate the cardio equipment; continual cleaning and sanitizing of equipment, change rooms and washrooms as per health and safety protocol
Assist therapists as required
Other associated duties as assigned
Physical Demands
Constant standing
Frequent walking
Occasional lifting and carrying up to 11 pounds / 5 kg
Occasional bending, kneeling, leaning, reaching
Frequent use of a computer
Qualifications
Completion of Grade 12 or equivalent
Minimum 2 years of customer service or retail experience
Customer service oriented
Excellent verbal and written communication skills
Able to work effectively in a team environment and independently
Able to successfully manage multiple tasks simultaneously
Keen attention to detail
Cash handling skills
CPR and 1st Aid training an asset
Thank you for your interest in joining our team! We share in your excitement to live and work in the Canadian Rockies.


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