The Banff Collection by InnVest Hotels
Banff, AB

Job details
Permanent
8 hours ago
Skills
CRM software
Hospitality
Record keeping
Contract management
Stakeholder engagement
Outbound sales
Sales reporting
Customer relationship building
Customer retention
Document preparation
Market analysis
Customer service
Client inquiry handling
Key account management
Filing
Project coordination
Lead generation
Sales administration
Client relationship development
High school diploma or GED
Client documentation preparation
Business development
Supervising experience
Market research
Legal drafting
Client services
Group booking processing
Sales orientation
Prospecting
Event evaluation
Content scheduling
Document management
Cross-functional collaboration
Account management
Client interaction
Team coordination
Room booking
Stakeholder relationship building
Customer acquisition
Cross-functional communication
Event logistics coordination
Stakeholder management
Full job description
THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo. With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

Activities:

Sales & Business Development

Actively identify and develop opportunities within SMERF and Athletic segments.
Generate new business through inquiries, site tours, and outbound prospecting.
Build and maintain strong client relationships to drive repeat business and long-term account growth.
Manage client communication pre arrival, in house, and post event to ensure satisfaction and re solicitation opportunities.
Conduct market research to identify trends, target accounts, and competitive insights.
Assist in drafting proposals and contracts
Support rate code and block builds within the PMS.
Participate in annual sales planning and monthly sales and budget meetings.
Event & Group Coordination

Act as the primary liaison once contracts are executed, ensuring smooth and professional communication throughout the lifecycle of the group.
Coordinate all group and event logistics including:
Room block management
Rooming lists
Payment collection
Group meals and catering functions
BEO preparation
Group file preparation
Final billing
Lead internal coordination with hotel departments to ensure all event details are executed as contracted.
Support and/or lead BEO meetings to align operations with client expectations.
Maintain accurate arrival calendars and catering revenue reporting.
Conduct post event follow up and evaluations to identify gaps and opportunities.
Sales Administration

Maintain accurate records in CRM and PMS systems, including client profiles, group details, and sales activities.
Support the sales team with administrative tasks including reporting, documentation, and file management.
Assist with VIP arrivals, welcome amenities, and special requests.
Ensure all group documentation is complete, organized, and accessible.
Marketing Support

Generate ideas and contribute to the monthly social media content calendar to support brand awareness and engagement.
Miscellaneous

Perform additional duties as assigned by the Director of Sales and Marketing, Sales Manager and General Manager.
COMPETENCIES WE ARE SEEKING:

Education/ Experience: High School diploma or equivalent. Two years’ experience in sales and supervisory experience desirable. Special consideration will be given to those who exhibit exemplary performance.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.