(Term Position)
Banff Centre for Arts and Creativity
Banff, AB

Job details
Full-time
11 hours ago
Benefits
Housing allowance
Employee assistance program
Skills
Donor recognition
Clerical processing
Data quality auditing
Record keeping
Document preparation
Raiser's Edge
Customer service
Enterprise software
Computer literacy
Spreadsheets
Data quality assurance
Post-secondary education
Filing
Process improvement
Project coordination
Administrative and business operations experience
Data and database experience
Administrative experience
Database management
Indirect materials procurement
Data entry
Data analytics
Purchasing
Productivity software
Data validation
College diploma
Document management
Cross-functional collaboration
Business
Ordering supplies
Cash handling
Communication skills
Stakeholder relationship building
Cross-functional communication
Business process improvement
Time management
Full job description
Operations & Awards Officer (Term Position)
This is a term position until May 31, 2028.

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.
We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nations – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

The Opportunity
The Development department at Banff Centre plays an important role in advancing the purpose, mission and vision of Banff Centre. This department’s roles include raising and stewarding public and private sector funds for priority projects and programs, strengthening supporter relationships, increasing supporter loyalty, acquiring new supporters, advancing alumni relations and managing an awards program.

Toward this role, the Operations & Awards Coordinator (or “OAC”) carries out effective operational services and awards administration for the Development team. The OAC provides exceptional and differentiated services in the following four key areas:

Financial transactions administration
Database administration
Awards administration
General operations
The OAC regularly handles sensitive financial and personal information and must at all times act with confidentiality and discretion, ensuring that information is used in an ethical manner. Exceptional care must be taken to preserve and enhance the good reputation of Banff Centre and its programs.

Roles and Responsibilities
Reporting to Director, Grants, Awards and Operations, below are some key accountabilities:

Financial transactions administration

Post details of pledges and other payables
Prepares and sends pledge payment reminders to donors
Processes credit card transactions, gift batches and cash-outs, including for donations, sponsorship, grants, gifts of shares, sales and other revenue
Electronically files relevant supporting documents
Issues and sends receipts including charitable tax receipts in compliance with Canada Revenue Agency guidelines
Processes purchase and payment requests for department-related expenses
Orders office supplies within budget
Database administration (Blackbaud Raiser's Edge NXT)

Adds and edits constituent and gift records
Processes gifts and event registrations
Builds queries, exports, lists and reports to support functions such as for donation and events tracking, donor recognition lists, e-marketing, and direct response mail campaigns
Prepares and outputs receipts, letters and other correspondence as needed
Performs data analysis; assesses and ensures data hygiene
Regularly participates in relevant training, webinars and conferences in order to upgrades skills and knowledge of the system
Awards administration
Adds and updates endowment and awards records in Fundriver and Raiser’s Edge NXT
Tracks upcoming Arts and Leadership programs and pulls scholarship recipient data from the campus Student and CRM systems
Matches endowed and other restricted named scholarship funds to appropriate scholarship recipients, working closely with the Arts and Leadership teams
Notifies scholarship recipients of awards and requests electronic donor thank you letters
Compiles all thank you letters and bios for submission with annual donor reports
Regularly provides program and scholarship recipient updates to appropriate members of the Development team
Posts all scholarship data and thank you letters to Raiser’s Edge NXT
General operations

Organizes, files, culls and archives electronic files
Annually organizes, culls and archives on-campus donor financial files, conducts office inventory, and performs an office health & safety review as needed
Prepares donor recognition lists, mail merges and letters as needed
Identifies, develops, updates and implements written operational procedures
Suggests and develops innovations for greater office efficiencies and information access
Engages in the set-up, orientation and training of new staff
Qualifications and Educational Requirements
A college diploma, or equivalent work experience in a field such as non-profit administration, fundraising management, post-secondary education administration, or business administration
At least three years related experience preferably in a Development or Advancement office
Blackbaud Raiser’s Edge and Raiser’s Edge NXT Fundamentals and Professional certification; confident and experienced with using multiple databases for the purposes of data entry, queries, exports and analysis
Advanced skills working in a Microsoft Office environment with Word and Excel
A purposeful and analytical thinker who pursues goals with energy, spirit and enthusiasm
Excellent interpersonal and communication skills (written and oral)
Enjoys working in a team
Self-directed and able to take initiative
An appreciation of, and participation in, the arts, leadership, and mountain cultures or similar environments is an asset
Strong commitment to customer service and relationship-building
Quick to learn, adaptive to change, and take on new tasks willingly
Exceptional attention to detail and commitment to accuracy
Experienced at multi-tasking, planning, organizing and coordinating projects efficiently and effectively within (often tight) deadlines, with a “can-do” positive, attitude
Superb time management skills
Employment Terms and Benefits
In accordance with CUPE 4318, this is a unionized, salaried support staff position, subject to a 6-month probation period.
The annual salary for this position is between $48,443 - $50,856 depending on experience, based on working 40 hours per week.
Opportunity for a Hybrid work environment (3 days in the office, 2 days remote)
The successful candidate will have access to a range of benefits through Alberta Blue Cross and will be eligible to participate in our defined benefit pension plan.
Benefits of working at Banff Centre are:

Transitional staff housing (based on availability)
Professional development
Employee Assistance Program
Health care spending account
Staff cafeteria and restaurant discounts
Onsite fitness facility at a discounted rate – first month free for new staff!

Application Process
We are accepting applications for the Operations & Awards coordinator position until a suitable candidate is found.
Please submit you cover letter and resume in one PDF document.
Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.

Commitment to Diversity

Banff Centre for Arts and Creativity is committed to creating an equitable, diverse, and inclusive campus for students, faculty, staff and visitors. Guided by our values, Banff Centre is rooted in Alberta with provincial, national and global impact. Our strength arises from inclusion; the diversity of people, ideas, perspectives, and cultural backgrounds in our work and team. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression to apply.

Privacy Statement

Banff Centre is a public body pursuant to the Protection of Privacy Act (Alberta) (“POPA”) and the Access to Information Act (“ATIA”). All of your personal information collected by Banff Centre, including personal information collected through third-party contractors or platforms, in relation to the creation of your candidate profile and submission of a job application, is collected pursuant to section 4(c) of POPA for the purpose of administering your candidate profile, evaluating your eligibility for a position(s) at Banff Centre, and communicating with you about your application. Your personal information may be disclosed, as required, pursuant to ATIA or other applicable law, to satisfy reporting requirements, or for statistical, funding, planning or research purposes.

If you have any questions about the collection, use or protection of this information, please contact the Privacy Coordinator at privacy@banffcentre.ca, 107 Tunnel Mountain Drive, Box 1200, Banff Alberta, T1L 1H5, 403.762.6100.