Banff Caribou Properties Ltd.
Banff, AB

Job details
Permanent | Full-time
7 hours ago
Skills
Computer operation
Customer relationship building
Product recommendation
ProServe
Customer appointment booking
Computer literacy
Greeting customers
Client inquiry handling
Administrative support experience
Processing cash transactions
Administrative and business operations experience
Administrative experience
Schedule management
Client services
Sales orientation
Organizational skills
Cleaning
Computer skills
Guest services
Phone etiquette
Cross-functional collaboration
Communication skills
Client interaction
Team coordination
Cross-functional communication
Retail sales
Full job description
As a Spa Receptionist, you will be the welcoming face of the spa, helping create a relaxing and memorable experience for every guest. From greeting clients and managing appointments to sharing product knowledge and local recommendations, you'll play an important role in ensuring the spa operates smoothly and that guests receive exceptional service from start to finish.

Key Responsibilities
Welcome guests and provide a warm, professional, and personalized experience
Answer incoming calls and assist guests with bookings and inquiries
Schedule spa appointments and communicate arrival times and cancellation policies
Coordinate with Massage Therapists and Aestheticians to ensure smooth daily operations
Share knowledge of spa treatments, products, local activities, and attractions
Assist guests with retail purchases and provide product recommendations
Process debit and credit card transactions and maintain accurate cash handling procedures
Maintain a clean, organized, and welcoming spa environment
Support additional operational duties as required
What We're Looking For
Previous reception, administration, or customer service experience
Spa experience or knowledge is an asset, but not required
ProServe Certification
Strong communication and interpersonal skills
Excellent organizational skills and attention to detail
Comfortable using computers and learning new systems
Flexible and adaptable working style
Positive attitude and willingness to work as part of a team
If you enjoy working with people, providing exceptional service, and creating memorable experiences for guests, we'd love to hear from you.