Banff Caribou Properties Ltd.
Banff, AB

Job details
Permanent | Full-time
7 hours ago
Skills
Add-on service promotion
Customer relationship building
Product recommendation
Writing skills
Client inquiry handling
English
Client relationship development
Client services
Sales orientation
Customer relationship management
Deposits
Client consultation
Guest services
Phone etiquette
Suggestive selling
Sales and customer service experience
Communication skills
Client interaction
Room booking
Cross-functional communication
Full job description
Do you love travel, connecting with people and creating memorable guest experiences?

As a Reservations Sales Agent, you’ll be the first point of contact for guests planning their Banff getaway. You’ll use your knowledge of BCP’s hotels, packages, products and services to help guests find the perfect stay and turn enquiries into bookings.
You’ll communicate with guests, travel agents and FIT partners by phone and email, providing knowledgeable, friendly and personalised service throughout the booking process.

What you’ll be doing
Answer guest and travel partner enquiries by phone and email in a professional and engaging manner.
Build rapport, understand guest needs and confidently convert enquiries into bookings.
Sell BCP’s hotels, packages, products and services, identifying opportunities to upsell and enhance stays.
Use your knowledge of BCP offerings and Banff to make relevant recommendations.
Process reservations, deposits, payments, confirmations and special requests accurately.
Explain booking terms, conditions, cancellation policies and check-in information.
Work closely with Front Office, booking partners and wholesalers to ensure guest needs are met.
Maintain accurate reservation and guest information in our systems.
What you’ll bring
A friendly, confident and professional telephone manner.
Strong communication and interpersonal skills.
A natural ability to build rapport and turn conversations into sales.
A positive, outgoing and guest-focused attitude.
Excellent written and verbal English.
The ability to work well in a fast-paced environment.
Flexibility to work weekends and holidays.
Previous customer service, sales or reservations experience is an asset.
Hospitality property management system experience is an asset.
A willingness to learn and be part of a positive team.