Banff Adventures
Banff, AB

Job details
Full-time
14 hours ago
Skills
Live chat
Customer relationship building
Product recommendation
Client inquiry handling
Vendor coordination
Processing cash transactions
Complaint handling
Client services
Sales orientation
Customer relationship management
Cleaning and debris removal
Direct sales
Cleaning
Client consultation
Guest services
Sales and customer service experience
Guest issue resolution
Client interaction
Full job description
Job description:

Do you love the outdoors, meeting people from around the world, and turning someone’s vacation into the trip of a lifetime? This may be the perfect job for you! We are seeking enthusiastic and friendly individuals to join our team at Banff Adventures.

Please note: We are only accepting applicants who can start on November 30th.

About the Role

As a Booking & Adventure Agent, you’ll be the face of our store, helping visitors plan unforgettable adventures in Banff and surrounding areas. This is a sales-focused, guest-experience role with plenty of perks.

Roles & Responsibilities

Engage with visitors in store, over the phone, by email and through our online chat system in a professional manner
Create custom itineraries, assist guests with inquiries, and resolve any issues or concerns promptly.
Create and manage bookings made online, in person, and over the phone
Liaison with suppliers daily
Handle cash, debit and credit card payments with accuracy
Assist guests with winter rentals; snowshoes, ice skates, cross-country skis, and ice cleats, by providing advice on equipment, as well as trail recommendations.
Work as a team to hit team targets as well as create a positive environment for both staff and guests
Provide knowledgeable advice on Banff, Lake Louise, and surrounding areas
Clean and maintain a tidy store and winter rentals
What We’re Looking For

Previous sales and/or customer service experience
Confident communicator who enjoys talking to people
Passion for travel, tourism, and the outdoors
Comfortable working in a fast-paced, guest-focused environment
Strong local knowledge (or eagerness to learn quickly)
Availability to work weekends and peak season hours
Perks & Benefits

Complimentary winter rentals
Complimentary tours including snowmobile tours, helicopter flights, and snowshoe tours
Individual and team commission
Discount card for BHC restaurants
Location: You’ll be working in our vibrant Banff store located in the Bison Courtyard, 211 Bear Street, Banff.
Commitment: We are looking for a full-time booking and adventure agent, ideally someone that is willing to commit until September 2027.
Staff Accommodation is available with this position in downtown Banff.
Why Join Us?

This is more than a job; it’s a chance to build skills in sales and tourism, while living and working in Banff National Park. If you’re energetic, adventurous, and love creating amazing experiences for others, we want to hear from you. Please apply by submitting a cover letter and resume.

To apply, please write a brief cover letter detailing why you are a great fit for this role. Your application will not be considered without a cover letter, so be sure to share your passion for the outdoors and any relevant experience!

Pay: From $20.00 per hour

Expected hours: 25.0 – 40.0 per week

Application question(s):

How many years of customer service and/or sales experience do you have?
Do you require staff accommodation?
Do you currently live in the Bow Valley? if not, when do you plan on arriving?
Work Location: In person