The Rimrock Resort Hotel
 
300 Mountain Ave, Banff, AB
Full-time
Job details


Job type
Full-time
Shift and schedule
Morning shift
Night shift
Rotating shift
We truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies. We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers. It is our mandate to promote from within and facilitate both personal and professional growth and development.

Scope

The Resort Driver will provide a positive guest experience while driving our guests in the courtesy shuttle to/from downtown, local hotels and ski buses. The Resort Driver will support the Valet & Bellhop team by parking valet vehicles and guest luggage assistance when needed.

Duties and Responsibilities

Genuinely and positively interact with guests at every opportunity.
Ensure driveway and entrance are clean and clear of garbage, dirt, snow and ice.
Ensure Daily pre-trip inspections are completed on all hotel shuttle vehicles (include, oil check, tires, belts, fluids, lights as well as backup lights, brake lights, turn signals, hazard lights, any vehicle damage, check brakes including parking brake)
Assist guests in and out of the vehicles and inform them of shuttle pick up times.
Assist guests with ski equipment or any other equipment/luggage.
Drive within acceptable limits at all times.
Report all incident to Bell Captain immediately.
Control in-coming and out-going traffic from driveway.
Correctly identify stored skies and other snow sport equipment.
Guest luggage assistance as per need and direction from Bell Captain.
Park cars and retrieve cars as per need.
Park cars with diligence and care.
Be flexible: shifts will be varied as dictated by demand & split shifts may be required during busy times.
Knowledgeable of the Hotel, all its outlets, its layout and services.
Knowledgeable of Banff National Park, activities and dining options.
Physical Demands

Consistant sitting and driving vehicles
Consistant walking and standing
Lifting and carrying items weighing up to 50 pounds / 22 kg
Occasional pushing of luggage carts weighing up to 200 pounds / 90 kg
Occasional lifting items weighing up to 100 pounds / 45 kg
Frequently working outside in cold or hot weather for extended periods of time
Qualifications

Able to meet the physical demands of the position
Must have a valid Alberta Class 4 driver's license and clean driver's abstract
Must obtain an Alberta Class 4 driver's license within a specified time period
Must be available to work flexible hours including late night and early morning shifts on rotation and split shifts
Experience driving passenger vans in mountainous conditions
Must be comfortable driving large trucks, luxury vehicles, and vehicles with standard transmission
Previous guest services or bell desk experience preferred
Customer-service oriented with excellent communication skills
Demonstrates a professional, friendly personality in person and over the phone
Capable of managing multiple tasks at once while maintaining high quality work
Well-groomed, professional appearance
Excellent organizational and time management skills
Thank you for your interest in joining our team! We share in your excitement to live and work in the Canadian Rockies.

The Rimrock Resort Hotel is a Bow Valley Workplace Inclusion Charter signatory. We value the diversity of our employees and invite applications from all candidates. If you are contacted by a Recruiter, please let them know if there is any stage of the recruitment process that you will need support or accommodations for.