The Rimrock Resort Hotel
 
300 Mountain Ave, Banff, AB
Full-time
Job details


Job type
Full-time
We truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies. We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers. It is our mandate to promote from within and facilitate both personal and professional growth and development.

Scope
To manage the day to day business within the Larkspur Lounge and Diva’s.
Duties and Responsibilities
Ensure all staff on the floor are meeting and exceeding Rimrock standards of guest satisfaction and service
Provide leadership, problem solving and decision making in all areas
Provide ongoing training, motivating, and monitoring of staff
Achieve and/or exceed sales projections
Regular communication with Supervisors and Captains
Monitor cost of outlets within approved budget
Creation of schedule within payroll budget
Conduct employee performance reviews
Provide discipline when necessary and complete required documentation
Interview/ Hiring new employees
Handle guest requests and complaints and authorize compensation when necessary
Maintain and establish relations with internal and external suppliers and representatives
POS upkeep and programming
Attend weekly department Manager meetings
Completion of all office duties and meeting deadlines
Menu and function planning
Provide floor support when business levels require including expediting food, preparing and serving beverages, conducting quality checks etc.
Adhere to and enforce organizational policies and procedures
Actively contribute to a positive and motivating work place
Physical Demands
Requires significant walking and standing
Frequent lifting and carrying up to 11 pounds / 5 kg
Occasional lifting and carrying up to 22 pounds / 10 kg
Occasional sitting and use of a computer
Qualifications
Completion of Grade 12 or equivalent
Post-secondary education in Hospitality/Tourism is an asset
Alberta ProServe Certification
2-3 years of managerial experience
Knowledgeable in a variety of liquor and wines
Ability to multitask and prioritize
Strong communication and interpersonal skills
Competent in Micros POS and Open Table software
Comfortable using Microsoft Word, Excel, and Outlook
Ability to remain composed while working in a fast-paced environment
Creative problem solving skills
Thank you for your interest in joining our team! We share in your excitement to live and work in the Canadian Rockies.

The Rimrock Resort Hotel is a Bow Valley Workplace Inclusion Charter signatory. We value the diversity of our employees and invite applications from all candidates. If you are contacted by a Recruiter, please let them know if there is any stage of the recruitment process that you will need support or accommodations for.