Visitor Services Lead Hands
Parks Canada
 
Banff, AB
$26.86–$29.20 an hour

Job details


Pay
$26.86–$29.20 an hour
Shift and schedule
Overtime
Weekends as needed
Holidays
Parks Canada - Visitor Experience
Banff (Alberta), Banff National Park of Canada (Alberta)
GS-MPS-04 - GS-MPS-04/A1
Term Employment: various lengths – opportunities in bilingual positions available this fall/winter. This competition will also be used to staff multiple opportunities in English & bilingual positions to start spring/summer 2024.
$26.86 to $29.20 per hour (and additional 4% supervisory differential for lead hand positions.)
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Closing date: 31 May 2024 - 23:59, Pacific Time

Who can apply: Persons residing within a 250 km radius of the Town of Banff, Alberta.
Parks Canada Agency considers applications from individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian Citizenship, permanent resident status, or work permit.
Apply online

Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Important Information:
1. Applications for this inventory competition will be pulled on October 3, 2023. Subsequent applications will be pulled if and when required.
2. Living accommodations will not be provided.
3. You must provide contact information for 3 work references.

We will only accept on-line applications received via the jobs.gc.ca site. Persons who are unable to apply on-line must contact rhbanff-banffhr@pc.gc.ca prior to the closing date.

In support of achieving a diversified workforce, consideration may be given to candidates who self-identify as belonging to one of the designated employment equity groups under the Employment Equity Act: women; Aboriginal peoples; visible minorities; persons with disabilities.

*** NOTE: When submitting your application to this selection process, you will be required to answer screening questions to demonstrate how you meet the Essential Qualifications (Education and all Essential Experiences).

Your job application must clearly demonstrate that you meet all the pre-screening requirements in order to move on to the next step. Please explain how you meet the essential criteria of education and experience. Do not forget to specify the period during which you have held each function (month and year), and where you acquired the qualification. The answers to the pre-screening questions will be the main source of information that the assessment board members will be using to determine whether you have the essential qualifications for education and experience. Your resume must corroborate your answers to the pre-screening questions. The lack of information in the form requested may result in the rejection of your application.

Note: Additional information may be requested after closing date for screening and/or assessment purposes.

Duties
This competition will be used to fill positions at the following locations:

Banff East Gate: The Banff East Gate is a fast-paced and exciting work environment situated at the eastern border of Banff National Park. Often the first point of contact for visitors, staff at the Banff East Gate use a Point of Sale device to sell a variety of national park passes and provide essential information to contribute to visitor use, enjoyment, and appreciation. This role involves handling cash and card transactions, and properly accounting for revenue received. Staff have the opportunity to experience some of Banff’s most historic heritage buildings.

Campgrounds: Visitor service, revenue collection and daily cleaning/maintenance at campgrounds & day use areas to enhance the visitor’s experience. This includes but is not limited to greeting visitors and providing orientation, information and direction; confirming reservations; selling of campsites; daily cleaning of campground washroom and other facilities, day use area washrooms/pit privies, campsite cleaning/maintenance, grounds cleaning and litter picking and emptying of trash and recycling receptacles.

Mobile Gate and Information Team: Banff Mobile provides seasonal traffic management, visitor services, revenue collection, and site cleaning and maintenance at key trailheads and day use areas in Banff National Park. The work is active and takes place outdoors in all weather conditions. Staff work on their feet and may expect physical take-down and set-up of traffic and information tent equipment each day. Staff provide detailed information to the visiting public on national park rules and regulations, as well as safety information regarding closures or restrictions at popular sites. The work also involves educating the public on the national park pass program and performing regular compliance duties. The ability to communicate effectively while demonstrating tact and professionalism is a key requirement of this role.

Visitor Centres: Visitor Centre staff provide comprehensive information to the visiting public on a wide variety of topics related to park orientation, backcountry camping, hiking, and park rules and regulations. Strong knowledge of Banff National Park and the surrounding area is necessary this position, as well as the ability to communicate effectively in person and in writing. Staff handle high volumes of in-person, email, and phone interactions. The work includes operating a Point of Sale to sell park passes and retail merchandise. The ability to use various computer programs and spreadsheets is required. Backcountry camping knowledge and/or prior experience working with reservation systems are considered assets in this role.

Visitor Services Lead Hand: Takes the lead as a member of a work crew; communicates what has to be accomplished; identifies tools and material to be used; sets the work pace; and explains work to new crew members.

In all positions, occasional facility cleaning and maintenance may be required.

Intent of the process
This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country.
Positions to be filled: Number to be determined

Information you must provide
Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
EXPERIENCE IN:

Applicable to all groups and levels:
Anticipating and meeting public needs and resolving complaints
Working in a team environment

Applicable to GS-MPS-04/A1 group and level:
Demonstrating leadership in a professional setting
The following will be applied / assessed at a later date (essential for the job)
Various language requirements
English Essential or Bilingual Imperative - Level (_ _ B /_ _ B)

Information on language requirements

EDUCATION:
Secondary school diploma or an acceptable combination of education, training and experience.

Degree equivalency

KNOWLEDGE OF:
Parks Canada, its mandate and values and principles
Banff National Park visitor services including but not limited to operations and facilities, activities, trails, cultural experiences, interpretive programs and special events
ABILITIES:
Team Work: works with others towards a common goal; able to trade off self-interest for team benefits; functions within and works towards goal of the group
Client Focus: providing service excellence to internal and/or external clients
Concern for Safety: identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise while performing repetitive tasks

Applicable to GS-MPS-04 /A1 only
Computer skills: Performing in an electronic work environment; including but not limited to proficiency in Microsoft Office products
Attention to detail: Working in a conscientious, consistent and thorough manner
PERSONAL SUITABILITY:
Exercises sound judgment
Communicates effectively
Demonstrates integrity
Strives for excellence
Shares our vision
The following may be applied / assessed at a later date (may be needed for the job)
Asset Qualifications:
The following qualifications may be applied and/or assessed because they are beneficial in carrying out the duties of the position. They may be used in screening, assessment or determining right fit for this selection process, so please describe how you meet any of the following criteria.

ADDITIONAL QUALIFICATIONS:
Experience in handling cash and operating point of sales
Cleaning and maintenance practices
Knowledge and/or experience in travelling to backcountry areas in Banff National Park on overnight/multi-night trips
Tact: Being respectful and polite when dealing with people; understands what to say/not say in difficult situations
Experience working in a fast-paced environment with frequently changing priorities
Experience working with computer applications and reservation systems
OPERATIONAL REQUIREMENTS:
Willing and able to work shifts, weekends, holidays and overtime
Willing and able to perform tasks such as: lifting heavy boxes, picking litter, and site maintenance
Willing and able to work outdoors and be exposed to various weather conditions
Make moderate physical effort to sit and stand for prolonged periods and/or clean facilities/grounds
Be exposed to noxious odours from car fumes; to dust, cleaning products and wet conditions
Possession and maintenance of a valid Alberta class 5 driver’s license or equivalent
Conditions of employment
Security Screening: obtain and maintain a Reliability status (must be attained prior to appointment).
Willing and able to wear identifier clothing and personal safety equipment
Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

Persons are entitled to participate in the appointment process in the official language of their choice.