CMH Heli-Skiing Representative Inside Sales

CMH Heli-Skiing

Banff, AB

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Full Job Description
Year Round

Why join CMH?
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people–both employees and guests–who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!

Things that are important to us:
Safety as a cornerstone.

Share our passion – every day.

Always act with integrity .

We work as a team .

Aim for best .

Balance our social, fiscal, and environmental responsibilities.

Things that are important to you:
The opportunity to build lifelong friendships with staff and guests from around the world.

Working for a company that stands behind its mission, vision, and values.

An inclusive and rewarding company culture where employees are valued and supported.

Explore and work at a world-class mountain destination.

Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.

Work with hospitality professionals that take pride in providing a high-end guest experience.

An opportunity to grow and learn in a work environment that promotes feedback and development.

Discounts with brand partners and on CMH merchandise.

Opportunities to heli-hike and heli-ski, as available.

CMH Heli-Skiing & Summer Adventures is honoured and privileged to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, and Stoney Nakoda Nations.

Visit to learn more.

Position Title: Representative, Inside Sales
Company Name: CMH Heli-Skiing & Summer Adventures
Reports To: Manager, Inside Sales
Location of Work: Banff, Alberta
Job Status: Full-time, year-round
FLSA Status: Non-Exempt
Number of Positions: 1
Direct Reports: 0
Date of Last Review: July 21, 2022

Position Overview
The Representative, Inside Sales plays a critical role in assisting potential guests in identifying the CMH trips best suited to them. This position will sell for both our winter and summer programs. This role works across various systems, and the successful candidate will be confident in their computer skills and ability to prioritize tasks and provide exceptional customer service.

Essential Duties and Responsibilities

Educate prospective guests to assist them in finding the right experience from our 12-lodge selection with various programs within them.

Guide prospective guests through the entire sales process from the time they show interest in CMH to the point that they book their trip.

Expertly handle incoming interest from prospective guests whether it is by phone, email, or web inquiry.

Demonstrate a good understanding of our business to effectively articulate the CMH value and differentiate our product from other operators.

Using outbound call campaigns, play an active role in re-engaging past customers and keeping them informed of changes, new products, and company announcements.

Minimum Qualifications

Post-secondary education in a related field.

Minimum 2 years’ experience in a professional sales or guest services setting.

3+ years of experience in the ski industry.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

Demonstrates integrity, discretion, and problem solving.

Able to communicate in an effective and timely manner over the phone, in-person, and in written communication.

Has clear attention-to-detail, with accurate data-entry skills and abilities.

Trustworthy and self-directed in completing the core functions of the role.

Able to identify potential issues and quickly work with the team to manage and respond to such situations in a timely and professional manner.

Sees projects through to completion including follow-up on any identified issues.

Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.

Proven ability to maintain confidentiality and professional working relationships with peers.

Technical proficiency in Microsoft Office, and other relevant software platforms.

Able to prioritize tasks in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.

Able to build productive working relationships with guests and vendors.

Working Conditions

Able to lift, carry, or otherwise move and position up to 20 pounds on a regular basis.

Manual dexterity to operate a computer and other common office equipment on a constant basis.

This position will be required, at times, to work evenings, weekends, and holidays based on the needs of the business.

CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

Other Duties as Assigned
This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.

A competitive annual salary will be provided. Further details will be discussed in a personal interview.

Benefits and Perks:
Health and dental benefits after 90-day probationary period.

Paid personal/sick and vacation days.

Opportunities to heli-hike and heli-ski, as available.

**CMH is an equal opportunity employer**
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