Canadian Rocky Mountain Resorts Ltd
Banff, AB

Job details
Full-time
8 hours ago
Skills
Record keeping
Hotel and accommodations experience
Night audit
Coaching
Greeting customers
Client inquiry handling
Filing
Supervising experience
Hotel guest services experience
Client services
Group booking processing
Customer relationship management
Guest services
OPERA
Cross-functional collaboration
Guest issue resolution
Team motivation
Client interaction
Team coordination
Room booking
Full job description
CRMR is a family-owned Canadian hospitality company operating a collection of iconic mountain properties across the Canadian Rockies, including Buffalo Mountain Lodge in Banff, Deer Lodge and Post Hotel & Spa in Lake Louise and Emerald Lake Lodge in Yoho National Park. We are dedicated to delivering world-class dining, hospitality and service in some of the most breathtaking landscapes Canada has to offer.

Perks & Benefits

Subsidized staff accommodation
Subsidized meals on shift
Complimentary stays at our sister lodges
Staff rates at all CRMR properties
Employee Benefits Program
Discount on food and beverages at our hotel dining outlets
Staff events and recognition programs throughout the year
Opportunities for growth and advancement across our properties
Access to staff fitness facilities (select properties)
Annual wage and performance review
Why Work With Us

This isn't your typical 9 to 5. Working at CRMR means waking up to mountain views, building lifelong friendships with teammates from around the world and being part of a close-knit team that genuinely feels like family. We believe the best guest experiences are created by people who love where they work and here, the mountains are your backyard.

Position Overview

The Front Office Supervisor is a key member of the Front Office team, assisting in managing and overseeing operations to ensure exceptional service standards. This role involves leading and supporting Guest Service Agents and Bell/Shuttle staff, ensuring efficient front desk operations, and maintaining the highest levels of guest satisfaction.

Duties and Responsibilities:

Ensure that the daily operations of the Front Desk are carried out efficiently and according to hotel policies.
Greet all guests in a friendly manner at all times.
Act as Duty Manager when the FOM is not present.
Support the Front Desk team in handling guest issues and complaints.
Provide regular feedback on team performance to the Front Office Manager.
Assist with the initial and ongoing training of Guest Service Agents to help them achieve a high quality of service.
Maintain thorough and up to date knowledge of the property, local area, room rates and packages.
Respond to reservation enquiries, providing guests with up-to-date information on our rates, special offers and packages.
Book room reservations, both over the phone and at the Front Desk.
Provide coverage for all Front Desk shifts as required, including Night Audit
Prepare for Group, Media and FIT arrivals, coordinating with the F&B and Conference departments.
Ensure that the Front Office filing systems and tracking sheets are kept organized and up to date.
Organize rooming lists for tour groups, weddings and corporate functions.
Set up all the billing and packages for groups and weddings.
Complete all Opera system duties.
Other duties as required.
Requirements/Experience:

Previous Front Desk experience is required.
Extensive Opera PMS experience required.
Positive attitude and a passion for customer service.
Previous leadership or supervisory experience is an asset.
Able to work under pressure and think on your feet to solve problems.
Organized with strong attention to detail.
A team player who can support and motivate others to succeed.
Must have the ability to work independently and remain calm in the event of emergency situations arise.
Physical requirements include the ability to endure long periods of standing, sitting, bending, and lifting (up to 50 pounds may be required)
Please note that only applicants selected for further consideration will be contacted.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application