Black Tie Ski Rentals of Banff
Banff, AB

Job details
Part-time | Seasonal
23 hours ago
Benefits
Store discount
Skills
Customer relationship building
Document preparation
Greeting customers
Client inquiry handling
Incident Reporting
Vendor coordination
Complaint handling
High school diploma or GED
Client documentation preparation
Client services
Customer relationship management
Outbound calling
Client consultation
Guest services
Guest issue resolution
Client interaction
Driving Licence
Full job description
Black Tie Ski Rentals of Banff is hiring a customer service driven individual to join our team. We are looking for a professional, energetic and responsible team player to be a part of another successful ski season.

This multi-faceted role will include both customer facing destination rep work as well as administration duties including but not limited to:

GUEST SERVICE

To provide guests with expert advice, information and assistance at all times
by:

Monitoring flights and transfers and liasing with suppliers
Ensure guests receive their arrival packs in an efficient and timely manner.
Service centre/or Hotel visits in an appropriate place in the resort so guests can
drop in and ask questions if required. To be decided on beginning if season.

Contact guests within first 12 hrs of arrival to make sure they are settled in and
to introduce yourself and the service offered. Potential to contact predeparture

for arrival at Vancouver.

Further regular contact with guests during their stay on Whats App showing
some local knowledge an event etc or just checking in all is ok.

Look after any call away resorts by telephone providing service to guests in
resorts where there is not a rep based. (Vancouver, Lake Louise)

Ensure all guests receive detailed departure information 48hrs before departure
liasing with the local transfer supplier and this info passed on.

Developing thorough knowledge of country and resort information.
Providing guests with ski routes and local info being an expert on the area.
Handling any guest grievances and complaints effectively, whilst demonstrating
courtesy, consideration and genuine kindness.

To behave in a professional manner at all times and be an ambassador of the
company values.

RESORT ADMINISTRATION

Compile and create detailed arrival Packs for arriving guests online.
Checking Hotel, ski hire, excursions and ski school bookings
Provide answers to Predeparture emails from guests prior to arrival.
Ensure detailed arrival and departure information is correct and made available
to relevant suppliers in a timely manner.

Complete any relevant company reports and paperwork – for example guests
incident reports for any injuries or illness.

We offer flexible scheduling to allow maximum time on the slopes but you MUST be available to work over the holiday periods. This is a part-time role working approximatley 20 hours a week.

Please send a copy of your resume and a cover letter outlinuing your suitability for the job and we will be in touch!

Pay: $25.00 per hour

Benefits:

Store discount
Education:

Secondary School (preferred)
Licence/Certification:

Drivers Licence (preferred)
Work Location: In person