Banff Hospitality Collective

Banff, AB
Full-time

Job details
Job type
Full-time

Location
Banff, AB

Benefits
Pulled from the full job description
Paid time off
Disability insurance
Designated paid holidays
RRSP match
Extended health care

Full job description
Banff Hospitality Collective — or as we like to call it, BHC — is a multi-concept restaurant and entertainment group with 17 venues (and counting), all located in beautiful downtown Banff. Each of our venues is unique but shares three things in common:

A prime location in Banff’s lively downtown core
Amazing food and beverage
A wicked atmosphere powered by even cooler people
Want to know more? Check us out at: https://www.banffcollective.com/

About the Role

Reporting to the Chief of Business Development, the IT Manager oversees the technology infrastructure, systems, security, and support needs across BHC’s 16+ venues, head office, and growing portfolio.

This role ensures our teams have the reliable, secure, user-friendly tech they need to deliver an exceptional guest and employee experience. You’ll work hands-on with everything from POS systems to network reliability, Google Workspace admin, device management, vendor relationships, cybersecurity initiatives, and day-to-day troubleshooting.

If you love problem-solving, building efficient systems, leading people, and working in a fast-paced hospitality environment, this role is for you.

We Love Perks! This Position Includes:

Competitive base salary
$200 Monthly F&B allowance to use at any BHC venue
50% off food, bottles of wine & sake for yourself + a guest at all BHC venues
Learning & Development allowance
Cell phone allowance
Extended health benefits (100% premiums paid by BHC after 3 months)
RRSP and FHSA matching program (after 3 months)
Short-Term & Long-Term Disability coverage (after 3 months)
Employee Profit Share Program
3 weeks paid time off + statutory holidays
Paid community volunteer time
Affordable manager housing is available
What You’ll Do:

IT Operations & Infrastructure (40%)

Oversee and maintain reliable technology infrastructure across all BHC venues and the entire organization, including the head office.
Company-wide hardware management, including lifecycle planning, procurement, deployment, asset tracking, repairs, warranties, and end-of-life decommissioning.
Manage and support all hardware, including:
POS terminals & peripherals (printers, Kitchen Display Screens, payment devices)
Laptops, and tablets, including Windows, Apple, and Android IOS
Networking equipment (modems, routers, switches, Wi-Fi access points)
Audio/visual systems, security cameras, and operational devices as required
Perform regular on-site and remote hardware maintenance, including troubleshooting, configuration, replacements, and system updates.
Ensure consistent technology standards across all locations for device setup, network configuration, cabling, and POS infrastructure.
Oversee installation, updates, and maintenance of software applications used by venues and head office teams, ensuring compatibility and operational continuity.
Maintain accurate and up-to-date asset management documentation, including inventories, device assignments, licenses, and warranty logs.
Administer and optimize Google Workspace, ensuring proper account setup, permissions, security.
Cybersecurity, Compliance & Data Governance (20%)

Manage cybersecurity contractor to implement best practices
Assist with the implementation and management of cybersecurity protocols, including MFA enforcement, device security, password standards, phishing prevention, and patch management
Oversee user access controls and regularly audit permissions across cloud tools, POS systems, and internal platforms
Monitor security risks and coordinate incident response processes
Ensure compliance with privacy laws, PCI requirements, and internal policies
Systems Management & Vendor Coordination (20%)

Manage third-party vendors (internet providers, telecom, POS, software, security systems, contractors)
Lead POS system configuration, optimization, and troubleshooting
Oversee integration of new apps and tools across departments (POPs, Finance, Marketing, Beverage, etc.)
Support system rollouts for new venue openings or major upgrades
Team & Support (20%)

Provide excellent technical support to venue teams and head office staff
Lead and mentor a small IT support team or contractors
Train employees on new systems, tools, and tech best practices
Collaborate with internal teams to understand needs and improve processes
Champion a helpful, solutions-first IT culture
What You Bring:

4–6 years of progressive IT experience, ideally in hospitality, retail, multi-site operations, or fast-paced service environments
Strong experience with Google Workspace Admin (policies, security, user provisioning, groups, devices)
Solid understanding of networks (LAN/WAN, Wi-Fi access points, firewalls, VPN, routers, switches)
Experience with POS systems, hardware troubleshooting, and venue-based tech
Familiarity with cybersecurity principles, device management, and cloud tools
Strong project management skills and the ability to manage competing priorities
Excellent communication skills and a service-oriented mindset
Ability to lift/transport hardware as needed and travel between venues within Banff
Asset: previous experience with platforms like 7shifts, Avero, HumiHR, restaurant POS, audio/visual systems, or VOIP
Asset: IT certifications (CompTIA, Google Workspace Admin, Network+, Security+, etc.)
If you’re ready to lead technology across a fast-growing, dynamic, hospitality-driven organization, we’d love to meet you.

Applicants must be legally eligible to work in Canada.