Banff Caribou Properties Ltd.
 
Banff, AB
Permanent, Full-time

Job details

Job type
Permanent
Full-time
Shift and schedule
Weekends as needed
Holidays

Location
Banff, AB

Benefits
Pulled from the full job description
Disability insurance
Extended health care
Life insurance

Full job description
Elevate Your Career in Banff with BCP

We are Banff’s leading hospitality company located in the heart of Banff, offering outstanding career opportunities in one of Canada’s most iconic and vibrant destinations. We pride ourselves on creating exceptional experiences while fostering a collaborative and supportive workplace culture that encourages professional growth.

Why Work with Us?

Work-Life Balance: Take advantage of living in a world-class destination, with access to outdoor activities like skiing, hiking, and more, to enhance your lifestyle.
Perks and Discounts: Benefit from local discounts on food, wellness services, ski, golf, canoe perks, plus complimentary stays at our properties.
Diverse and Inclusive Team: Join a vibrant, global team that values diversity and inclusion, contributing to an enriching workplace experience.
Career Advancement: We are dedicated to your success, paths for promotion to help you reach your career goals.
Competitive Compensation and Benefits: Enjoy a comprehensive benefits package, including extended health and personal well-being.

Our Reservations Sales Agents are passionate about travel, assisting our valued guests with booking their stay with Banff Lodging Company and being an ambassador in selling Banff National Park as a world renowned destination! During the course of the day you will respond to communications from guests, travel agents, FIT companies and wholesalers by phone, email and fax.

Duties and Responsibilities
Answer incoming phone calls in a professional manner and per Banff Lodging Company reservations procedure.
Develop a rapport with the caller while answering questions, making recommendations and leading dialogue to a quote/booking.
Convert telephone sales calls and electronic distribution channel bookings by selling Banff as a destination and the hotels within our portfolio.
Assist guest and travel partners with questions throughout the entire booking cycle.
Counsel clients on terms and conditions of travel i.e. check-in time and cancellation policies.
Liaise with Front Office staff, booking partners and wholesalers to ensure guest needs are met.
Process deposit payments, book reservations in our property management system, send out confirmation notices and document special requests.
Utilize and share your expert knowledge of Banff Lodging Company’s products and local attractions to customize bookings to meet the unique needs of each guest.
Input and manage data into our booking engine and reservation databases.
Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
Additional duties may be assigned to help meet guest needs.
Skills and Experience
Exceptional telephone manner and a willingness to work with a positive team player attitude.
Self-motivator with outgoing personality and commitment to providing a high level of guest service.
Excellent written and verbal communication skills.
Ability to work in a fast paced environment.
Ability to work a flexible schedule including weekends and holidays.
Prior experience in a customer focused role is an asset.
Experience using a hospitality property management system is an asset.
A positive team player attitude and a strong willingness to learn
At BCP, we offer a comprehensive total compensation package, including perks and benefits designed to support your professional growth and enhance your lifestyle in Banff. Here are some highlights of what our team members enjoy:

Group Health, Disability, and Life Insurance Coverage, with BCP covering 50% of premiums for employees and their dependents.
Opportunity to invest in our Employee Share Ownership Program.
Eligibility for the employee home loan program.
Food and beverage discounts at all BLC restaurants and cafes.
Health and wellbeing programs, including free yoga, discounted ski passes, complimentary canoe and golf passes, and discounted fitness club memberships.
Discounts on spa services, movie passes, and rental/retail goods.
Participation in Leadership Days for ongoing professional development.
Experience our hotels firsthand through our Complimentary Hotel Stays Program.
A complete list of employee benefits are listed here.
If you’re ready to take the next step in your career, BCP offers an outstanding environment with opportunities for advancement, a fun work atmosphere, and exceptional benefits.

Please note: Only candidates selected for further consideration will be contacted.

BCP is committed to creating a workplace where everyone can succeed. As a signatory to the Bow Valley Workplace Inclusion Charter, we are dedicated to building a diverse, equitable, and inclusive team. We actively work to remove barriers for applicants and team members from equity-seeking groups. If you require assistance with the application process or need accommodations, please reach out to us at careers@banfflodgingco.com or 403-760-8521.