Post Hotel & Spa
Alberta
From $48,000 a year - Permanent, Full-time
 

Job details

Pay
From $48,000 a year
Job type
Full-time
Permanent
Shift and schedule
8 hour shift
Overtime
Weekends as needed
+ show more

Location
Alberta

Benefits
Pulled from the full job description
Discounted or free food
Extended health care
Flexible schedule
On-site parking

Full job description
This position is based in Lake Louise, AB.

Position Overview:

Bell Captain oversees the bell staff, ensuring a seamless and welcoming arrival and departure experience for our guests. The responsibilities will include coordinating luggage assistance, managing guest inquiries, and supervising the bell desk operations. With a keen eye for detail and a commitment to exceptional service, Bell Captain plays a vital role in creating lasting impressions.

Duties and Responsibilities:

Supervise and lead the bell staff, providing guidance and support.
Coordinate guest arrivals and departures, ensuring a smooth and efficient process.
Oversee luggage assistance, ensuring guests' belongings are handled with care.
Manage guest inquiries, offering assistance and information with a courteous demeanor.
Maintain a clean and organized bell desk area.
Collaborate with other hotel departments to enhance the overall guest experience.
Train and mentor bell staff members on service standards and procedures.
Monitor and manage the availability of bell carts and other equipment.
Handle guest concerns or special requests promptly and professionally.
Maintain a professional appearance and demeanor at all times.
Qualifications

Valid driver’s license with clean abstract
Hotel front office operations experience preferred.
Strong leadership, customer service and communication skills
Sharp attention to detail and problem-solving abilities.
Responsible, adaptable and works well under pressure.
Can remain focused in fast-paced environment.
Knowledge of Opera PMS an asset
Physically capable with frequent standing and lifting.
Flexible schedule – able to work days, evenings, weekends
Job Types: Full-time, Permanent

Pay: From $48,000.00 per year

Additional pay:

Overtime pay
Tips
Benefits:

Discounted or free food
Extended health care
On-site parking
Flexible language requirement:

French not required
Schedule:

8 hour shift
Day shift
Evening shift
Holidays
Monday to Friday
Overtime
Weekends as needed
Application question(s):

Will you be able to relocate or reliably commute to Lake Louise, Alberta for this job?
Do you have a valid driver's license with a clean abstract? What Class of driver's license do you currently hold?
Work Location: In person