Parks Canada
 
Banff, AB Remote
$22.56–$27.68 an hour - Part-time, Full-time
Parks Canada
Banff, AB•Remote
$22.56–$27.68 an hour

Job details

Pay
$22.56–$27.68 an hour
Job type
Part-time
Full-time
Shift and schedule
Overtime
Weekends as needed
Holidays

Full job description
Parks Canada - Informatics – Banff Field Unit
Banff (Alberta), Banff National Park of Canada (Alberta)
SU-01
Term employment from May 2025 to September 2025
$22.56 to $27.68 per hour
Closing date: 9 December 2024 - 23:59, Pacific Time

Who can apply: Parks Canada Agency considers applications from students who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status, or work permit.
To be considered for employment under one of the student employment programs, the individual must be:
registered as a full-time or part-time secondary or post-secondary student in an accredited academic program
participating in adult education and retraining programs at the secondary level, operated under the authority of an accredited academic institution
should meet the minimum age requirement to be employed in the province or territory of work
Apply online

Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

This position is based in Banff, AB and requires on-site presence on a daily basis.

. Students will be required to cover all travel expenses to and from the location of work.
. Living accommodations will not be provided. Students must be able to find their own accommodations.
. Hours of work: 37.5 per week.

We will only accept on-line applications received via the jobs.gc.ca site. No cover letter required – Respond to questions in the on-line application.

*** NOTE: When submitting your application to this selection process, you will be required to answer screening questions to demonstrate how you meet the Essential Qualifications (Education and all Essential Experiences).

Your job application must clearly demonstrate that you meet all the screening requirements in order to move on to the next step. Do not forget to specify the period during which you have held each function (month and year), and where you acquired the qualification. The answers to the screening questions will be the main source of information that the assessment board members will be using to determine whether you have the essential qualifications for education and experience. Your resume must corroborate your answers to the screening questions. The lack of information in the form requested may result in the rejection of your application.

Duties
Students will build upon skills supporting Windows 10/11 systems and providing software assistance, in addition to supporting various server and network infrastructure. Their IT project work will include assisting clients either over the phone, remotely, or face-to-face to help set up systems or resolve issues. Students will assist in implementing connectivity solutions to remote worksites as well as helping to upgrade client computers and systems.

Students will be in Banff and supported with a team of experienced Information Technology Services Technicians and Supervisor.

Work environment
Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process
The results may be used in the future to fill other temporary student vacancies that may arise in the Banff Field Unit, in various locations, with full or part-time hours for various tenures, depending on status of the selected candidate.

Positions to be filled: 1

Information you must provide
Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
EDUCATION:

Open to students currently enrolled in secondary or post-secondary school in an accredited institution and/or those participating in adult education and retraining programs at the secondary level, operated under the authority of an accredited academic institution.

Proof of education will be required at time of interview.

Degree equivalency

EXPERIENCE:

EX1: Providing front line customer service.
EX2: Basic experience of networking, cloud services, software and hardware troubleshooting, Windows 10/11 environment or IT security. Experience can be from work, school or personal projects.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)
Asset Experience:

AEX1: Help desk experience
AEX2: Troubleshooting network, hardware and software issues
AEX3: Providing support to clients via phone, email, tickets, instant messaging and in person

The following will be applied / assessed at a later date (essential for the job)
English essential

Information on language requirements

KNOWLEDGE OF:

K1: General and basic knowledge of networking, cloud services, software and hardware troubleshooting, Windows 10/11 environment and IT security concepts
K2: Banff National Park and surrounding areas

ABILITIES:

A1: Ability to provide superior customer service to clients and co-workers
A2: Ability to communicate effectively in writing
A3: Ability to work in a collaborative team environment
A4: Ability to understand, troubleshoot and configure various IT systems independently
A5: Ability to manage priorities and deadlines

PERSONAL SUITABILITY:

PS1: Passion for technology and desire to learn
PS2: Personally connects with people
PS3: Exercises sound judgment
PS4: Makes things happen
PS5: Takes responsibility

The following may be applied / assessed at a later date (may be needed for the job)
OPERATIONAL REQUIREMENTS:

Possession and maintenance of a valid Alberta Class 5 driver’s license or equivalent;
Willing and able to wear Parks Canada identifier clothing and personal safety equipment;
Willing and able to work shifts, weekends, holidays and overtime;
Conditions of employment
CONDITIONS OF EMPLOYMENT:

Reliability status security clearance
Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Note: Additional information may be requested after closing date for screening and/or assessment purposes

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons are entitled to participate in the appointment process in the official language of their choice.
.

We thank all those who apply. Only those selected for further consideration will be contacted.