FAIRMONT
 
405 Spray Avenue, Banff, AB T1L 1J4
$24.67 an hour - Full-time
Fairmont Banff Springs
405 Spray Avenue, Banff, AB T1L 1J4
$24.67 an hour
Job details

Pay
$24.67 an hour
Job type
Full-time
Shift and schedule
Weekends as needed
Morning shift

Location
405 Spray Avenue, Banff, AB T1L 1J4

Benefits
Pulled from the full job description
Dental care
Vision care

Full job description
Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.


Job Description

Elevate your career as a VIP Concierge, where you'll curate unforgettable experiences for our elite guests. Join a dynamic team dedicated to delivering unparalleled luxury service and enjoy the opportunity to cater to the needs of high-profile clientele. Bring your passion for hospitality to life in a role where every interaction creates lasting memories.

Starting Rate: $24.67 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $29.08.

Job Duties Include:

Reporting to the VIP Concierge Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional, engaging and friendly service
Assist in coordinating all phases of the guests stay from pre-arrival, arrival and follow up after departure to ensure the highest level of guest service and a seamless experience is provided
Assist VIP and high profile guests with preparation of activity itineraries and ground transportation when applicable
Meet and greet whenever possible, and ensure personal contact at a minimum of once during the guest’s stay
Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
Must be available for shift work including weekends, mornings, and evenings
To provide a courteous and professional service at all times, utilizing our Service Promise Essentials to turn moments into memories for our guests
To provide correct information about dining and lounge areas and all other hotel related services
Consistently offers professional, engaging and friendly service
To provide a courteous and professional service at all times, utilizing our Concierge Service Essentials to turn moments into memories for our guests
To provide accurate and detailed information about dining and lounge areas and all other hotel related services
To provide accurate and detailed information in regards to our Resort Activity offerings, in addition to assisting with reservations
To offer assistance to all guests in making reservations and arrangements for dining, activities and tours; for example, horseback riding, limousine services, theatre tickets, sporting events
Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
To provide correct and accurate information on tourist sites and activities, including being well versed in their individual company policies and procedures
To assist guests with their various in-house requests through Royal Service Manager
To assist guests with Dining information and reservations through our Open Table Guest Centre reservation system
To assist guests with Resort Activity and Spa information and facilitate reservations as requested in UrVenue.
To assist guests with Golf information and liaise reservations as requested
To log reservations, create confirmations and itineraries, provide information and be well versed on the ALICE application
To assist with any special requests the guest may have
Other duties as assigned

Qualifications

Your Skills & Qualifications:

Minimum 2 year’s previous Hotel experience in Front Office, Guest Services, Concierge or Royal Service
Les Clefs d’Or membership an asset, or are currently working towards membership
Exceptional interpersonal and organizational skills; written and verbal communications skills
Strong guest service orientation and a passion for delivering outstanding service
Degree or Diploma in Hospitality Management is an asset
Food & Beverage Experience an asset
High attention to detail
Second language is an asset
Strong guest service orientation and a passion for delivering outstanding service
Exceptional interpersonal and organizational skills; written and verbal communications skills
Excellent knowledge of Micros-Opera PROPERTY Manager
Strong working Knowledge of Microsoft Office Suite including Outlook, Word, Excel, Publisher
Ability to work independently and prioritize responsibilities
Complete knowledge of all hotel’s facilities and tourist attractions/ activities in the Town of Banff
Clean driving record and Class 5 license

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com