(Luxury Front Desk/Concierge)
Fairmont Banff Springs
 
405 Spray Avenue, Banff, AB T1L 1J4
$23.67 an hour - Full-time
FAIRMONT
405 Spray Avenue, Banff, AB T1L 1J4
$23.67 an hour
Job details

Pay
$23.67 an hour
Job type
Full-time
Shift and schedule
Weekends as needed
Morning shift

Location
405 Spray Avenue, Banff, AB T1L 1J4

Benefits
Pulled from the full job description
Dental care
Vision care

Full job description
Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.


Job Description

Are you ready to take guest service to the next level? At Fairmont Banff Springs, we’re seeking a dedicated Fairmont Gold Supervisor to join our elite team. You'll play a crucial role in ensuring our guests experience exceptional service and unforgettable stays in our luxurious “hotel within a hotel.”

Starting Rate: $23.67 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $28.08.

Job Duties Include:

Provide excellence in guest service and act as liaison between the hotel and our guests, always responding to guest requests and concerns in a personal, prompt, and courteous manner with the ability to think “outside the box”
Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.
Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting.
Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.
Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services/excursions
Must be available for shift work including weekends, mornings, and evenings.
Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
Ensure food and beverage standards are adhered to on a daily basis while continually raising the bar of service excellence; assisting Lounge Attendants when needed
Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
Develop and maintain standards for the department, while adhering to Fairmont's core standards
Ensure a safe environment for our guests and colleagues by adhering to the hotel's Health and Safety policies
Vital part of the hotel's Emergency Procedures
Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
Other duties as assigned

Qualifications

Your Skills & Qualifications:

Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
Ability to work well under pressure in a fast paced environment
Excellent knowledge of Micros-Opera PROPERTY Manager, word and excel
Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
Strong interpersonal and problem solving abilities
Graduate of Hotel Management or Hospitality program an asset
Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
Excellent written and verbal skills with a high attention to detail required
Solutions-orientated, strong interpersonal skills and problem solving techniques
Ability to work cohesively as part of a team and focus attention on guest needs, remaining calm and courteous at all times
Constant sitting, standing and walking throughout shift
On occasion must be physically able to lift guest luggage and assist to guest room
Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com