Roam Transit
Banff, AB
$70,500–$75,500 a year - Full-time
Job details


Pay
$70,500–$75,500 a year
Job type
Full-time

Benefits
Pulled from the full job description
Dental care
Full job description
Transit Field Supervisor/Certified Instructor


The Bow Valley Regional Transit Services Commission (BVRTSC) provides public transit to
both visitors and residents looking to enjoy the Bow Valley without the use of a private vehicle.
Our team members make an impact in our communities every day. They constantly work
towards being responsive to our customers, by embracing technology and reacting quickly to
transit issues, trends, and solutions.


The Transit Field Supervisor/Instructor is a highly rewarding and engaging opportunity is
tailor-made for an experienced operator or industry professional with a focus on customer
service and passenger satisfaction. Reporting to the Operations Supervisor and Director of
Service Delivery, you will train, supervise, and support Roam’s Transit Operators throughout
the Bow Valley and ensure passenger needs are met by providing leadership and support for
our team.


Job Profile:


Position Summary:


You will work with our current training team to assist with driver training and
preparation of new hires training from a Class 5 to a Class 2 Provincial license.
These positions (when not training) will be providing operational on-road support and
guidance to our front-line team.
When field supervising, approximately 75% of the shift will be in the field on the road,
moving throughout our communities providing support to drivers and riding on buses
to provide similar support.
Hours of work will vary depending on the needs of the organization; shifts will primarily
range from mid-morning to late evening.
Field supervisor work is typically self-directed based on input and feedback from
supervisors and co-workers.

Responsibilities


Instructing/Training:


Become a Roam driver trainer after completing training provided by Roam
Provide training and direction to new hires as part of the Roam Training program.
Be able to instruct drivers on best practices for operating all types of Roam buses. This
includes smooth driving, efficient use of HVAC systems on e-buses.
Pre and post trip instruction and retraining for drivers – ensuring inspections are being
completed accurately and fully.
Assist in the ongoing development of Roam training programs and manuals.

Field Supervising:


Conduct and document on-road driver performance reviews and follow-ups. This may
would include things like confirming drivers have name plates visible, automated stop
announcements working properly, can deploy and retract wheelchair ramps.
Monitor radio communications and respond to day to day on road operational issues.
Provides insight and input to the Operations Supervisor with regards to driver
disciplinary reviews.
Ensure safe operating procedures are adhered to.
Provide direct, on-road support, supervision and ensure policy adherence of all transit
operators.
Assist in the completion of formal incident investigations.
Will ensure that incident/collision reports are initiated and completed.
While in the field will assist with customer service. This would include answering
customer questions at bus stops and assisting with passenger loading and unloading
when possible.
Maintain a daily log of events including, but not limited to tasks completed, customer
concerns, driver concerns, and any issues that need to be addressed by operations
supervisors.
Record and report issues with Roam infrastructure while in the field and assist with
minor infrastructure upkeep/maintenance such as bus stop sign
maintenance/replacement.
Complete fleet condition assessments ensuring buses are fit for service with regards to
interior and exterior appearance, bus wrap condition, operable bike racks, fire
extinguishers, tire condition, signage and display screens are operable.

General:


Use various computer applications and tools.
Relief Dispatching and Roam Driving Shifts as required.
Other duties as assigned.
Qualifications
Education Requirement:
High School Diploma required.
A college or technical school diploma in a relevant field or discipline is an asset.
Driver training or other advanced education certificates are assets.

Experience:


A combination of several years’ experience as a transit operator and some supervisory
experience is preferred. However, a candidate with several years of experience in
management and or supervision in related fields will be considered.
Experience in electronic information handling technology such as dispatch software is
considered an asset.

Knowledge, skills, and abilities:


Demonstrated aptitude for conflict resolution and customer service
Class 1 or 2 driver’s license and air brake endorsement
Driver’s abstract with no more than 3 demerit points
Willingness to undergo drug and alcohol screening
A self starter who can work with minimal daily direction
Ability to handle stressful situations in a composed manner
Customer service focus
Detailed knowledge of the Bow Valley area
Organization and ability to multi-task
Diplomacy and tact
Must be able to communicate clearly and effectively in English, oral and written.
Other Requirements, Conditions:
Must be legally able to work in Canada.
Must pass police security clearance.
Instructor requirement – must have held a valid Class 1 or 2 driver’s license for at least 3
years.
Alberta driver’s license in good standing.

Salary:


$70,500 – 75,500 based on 40-hour work week plus full health/dental benefits and pension
plan


Please apply through our online application portal BambooHR: https://roamtransit.bamboohr.com/careers/33