Parks Canada Student IT Client Support Assistant

Parks Canada
Banff, AB•Remote
$22.29–$25.52 an hour - Part-time, Full-time

Job details

$22.29–$25.52 an hour
Job type
Shift and schedule
Weekends as needed
Application Details
Cover letter
Full job description
Parks Canada - Informatics – Banff Field Unit
Banff (Alberta)
ST-UDE-NT - Student
Term (Student) employment from May 2024 to September 2024
$22.29 to $25.52 per hour
Closing date: 26 November 2023 - 23:59, Pacific Time

Who can apply: Parks Canada Agency considers applications from students who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status, or work permit.

To be considered for employment under one of the student employment programs, the individual must be:

registered as a full-time or part-time secondary or post-secondary student in an accredited academic program.

participating in adult education and retraining programs at the secondary level, operated under the authority of an accredited academic institution.

should meet the minimum age requirement to be employed in the province or territory of work.
Apply online

Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

This position is based in Banff, AB and requires on-site presence daily.

. Students will be required to cover all travel expenses to and from the location of work.
. Living accommodations will not be provided. Students must be able to find their own accommodations.
. Hours of work: 37.5 per week.

We will only accept on-line applications received via the site. No cover letter required – Respond to questions in the on-line application.

*** NOTE: When submitting your application to this selection process, you will be required to answer screening questions to demonstrate how you meet the Essential Qualifications (Education and all Essential Experiences).

Your job application must clearly demonstrate that you meet all the screening requirements in order to move on to the next step. Do not forget to specify the period during which you have held each function (month and year), and where you acquired the qualification. The answers to the screening questions will be the main source of information that the assessment board members will be using to determine whether you have the essential qualifications for education and experience. Your resume must corroborate your answers to the screening questions. The lack of information in the form requested may result in the rejection of your application.

Students will build upon skills supporting Windows 10 systems and providing software assistance, in addition to supporting various server and network infrastructure. Their IT project work will include assisting clients either over the phone, remotely, or face-to-face to help set up systems or resolve issues. Students will assist in implementing connectivity solutions to remote worksites as well as helping to upgrade client computers and systems.

Students will be in Banff and supported with a team of experienced Information Technology Services Technicians and Supervisor.

Work environment
Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process
The results may be used in the future to fill other temporary student vacancies that may arise in the Banff Field Unit, in various locations, with full or part-time hours for various tenures, depending on status of the selected candidate.
Positions to be filled: 1

Information you must provide
Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
Successful completion of at least one year at a recognized post-secondary institution.

Proof of education will be required at time of interview.

Degree equivalency

Providing front line customer service.
If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)
Asset Experience:
Troubleshooting network, hardware, and software issues.
The following will be applied / assessed at a later date (essential for the job)
English essential

Information on language requirements

General and basic knowledge of networking, cloud services, software and hardware troubleshooting, Windows 10 environment and IT security concepts.
Parks Canada, its mandate, values, and principles.
Banff National Park and surrounding areas.
Ability to provide superior customer service to clients and co-workers.
Ability to communicate effectively in writing.
Ability to work in a collaborative team environment.
Ability to understand, troubleshoot and configure various IT systems independently.
Ability to manage priorities and deadlines.
Personally connects with people.
Exercises sound judgment.
Makes things happen.
Takes responsibility.
The following may be applied / assessed at a later date (may be needed for the job)
Possession and maintenance of a valid Alberta Class 5 driver’s license or equivalent.
Willing and able to wear Parks Canada identifier clothing and personal safety equipment.
Willing and able to work shifts, weekends, holidays and overtime.
Conditions of employment
Reliability status security clearance.
Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Note: Additional information may be requested after closing date for screening and/or assessment purposes.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information, or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons are entitled to participate in the appointment process in the official language of their choice.

We thank all those who apply. Only those selected for further consideration will be contacted.