Banff Director of Rooms

Banff Jasper Collection by Pursuit
Banff, AB
Job details
Job type
Pulled from the full job description
Dental care
Discounted or free food
RRSP match
Vision care
Full Job Description
What will be your daily pursuit?:
The Director of Rooms, Jasper Lodging is a key member of a collaborative and entrepreneurial senior management team. Reporting directly to the Vice President of Lodging for Banff Jasper Collection, the Director of Rooms is responsible for the onsite leadership of the Hotel Managers and their teams; and the advancement of the Rooms product & experience at Jasper Co.’s seven hotels and resorts. Key responsibilities include the transformation of guest hospitality and employee engagement in addition to daily operations and financial results. In this capacity, the role will lead a senior leadership team in Jasper, including Five Hotel Managers, Executive Housekeeper and a Guest Experience Manager. Additionally, this role will collaborate with the Jasper F&B General Manager and corporate shared service teams on various property-related matter.
What perks can you expect?:
Full benefits including medical, dental, vision; RRSP matching
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Major Responsibilities
Collaborate with VP, Lodging in the development and execution of Banff Jasper Lodging strategies, business plans and goals
Lead the Jasper Lodging management team in the achievement of those financial, guest satisfaction, employee engagement and community goals
Provide the leadership and coaching that results in an empowered, solution-driven team focused on continuous improvement
Partner with P&C to achieve staffing goals, employee retention, and build talent internally
Develop and implement tools for leaders and staff that foster an environment of learning and growth
Be a hands-on and engaging leader directing the focus on details, efficiencies and procedures.
Monitor guest experience, identify trends and lead the team in developing an evolving solutions plan
Establish controls that create accountability, identify risks and opportunities
Report on month end results, forecast future expense and contribute to the development of annual budgets
Report business needs and solutions to VP, Lodging on a weekly basis
Collaborate with the Housing Team in the development, acquisition and long-term plan for staff housing within Jasper
Drive Pursuits Promise to Place programs and initiatives
What skills and experience do you need for this job?:
Leadership Qualities
Proven ability to create brand aligned, unforgettable and inspiring experiences
Passion and commitment to Jasper: community and lodging
Curious listener with ability to lead, collaborate and coach in planning and execution
Infectious positive outlook
Strong attention to detail combined with a sense of style/panache
Results driven with strong belief in importance of hospitality and culture
Empathetic and selfless leader
Organized and effective communicator
Strong financial acumen

10+ years of experience in hospitality, lodging and travel required
Proven ability to transformed guest experience and employee engagement
Proven leadership experience in world class/market leading hotels
Experience with best in class operating systems, training, colleague development and the operational management of large and complex hotel properties
Experience managing annual budgets, P&L statements, and Capital budget requests
Experience using guest satisfaction platforms such as Revinate, Trip Advisor, and similar platforms that measure NPS
Ability to understand and analyze guest and employee feedback, build appropriate action plans, implement, and respond professionally to concerns
What will your work environment be like?:
Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around national parks.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes at a high level what the Director of Rooms does, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.
EEO Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.
Hiring Insights
Job activity