Canalta Lodge
Banff, AB
$16.75–$17.25 an hour - Full-time
 
Job details
Pay
$16.75–$17.25 an hour
Job type
Full-time

Location
Banff, AB

Benefits
Pulled from the full job description
Store discount
On-site gym
Discounted or free food
Company events
On-site parking

Full job description
Are you passionate about creating unforgettable guest experiences and being the welcoming face of a hotel? At Canalta Lodge, we don’t just provide stays. We deliver Seven Star Service and create those “I can’t believe they did that” moments that guests remember long after they leave.

We are looking for a friendly, detail-oriented Front Desk Agent who thrives in a fast-paced environment and enjoys connecting with people from around the world.

What You’ll Do

As a Front Desk Agent, you will:

Welcome guests with a warm, professional approach and efficiently handle check-ins and check-outs
Answer phone calls and respond to guest inquiries about reservations, services, and local information
Share your knowledge of the lodge’s amenities and services to enhance the guest experience
Resolve guest concerns promptly and thoughtfully, turning challenges into memorable service moments
Manage reservations, assign rooms, and maintain accurate guest records
Process payments and handle cash and credit card transactions with accuracy
Keep the front desk and lobby clean, organized, and inviting
Collaborate with housekeeping and maintenance teams to ensure seamless guest experiences
Take on additional responsibilities as assigned by the Assistant General Manager or General Manager within your scope
What We’re Looking For

A positive attitude and a genuine passion for hospitality
Strong communication and problem-solving skills
Ability to stay organized and multitask in a dynamic environment
A team player who enjoys collaborating across departments
Previous customer service or hotel experience is an asset, but not required
Why Join Canalta Lodge?

Staff accommodation available
Incentives and commission opportunities
Summer bonus, dates to be confirmed
One complimentary staff meal per shift
Access to gym facilities based on hotel occupancy
Discounts at Canalta Lodge and other Canalta-branded hotels
A supportive and energetic team environment
The opportunity to live and work in beautiful Banff
At Canalta Lodge, we believe in going beyond expectations. If you are excited about delivering exceptional service and creating unforgettable guest moments, we would love to hear from you.

Job Type: Full-time

Pay: $16.75-$17.25 per hour

Benefits:

Company events
Discounted or free food
On-site gym
On-site parking
Store discount
Work Location: In person