Southland Transportation Banff AB Customer Service Agent

   				
Southland Transportation
(part of Pacific Western Transportation)
Banff, AB
$18 an hour - Temporary, Part-time, Seasonal


Job details
Pay
$18 an hour
Job type
Temporary
Seasonal
Part-time
Shift and schedule
Weekends only
Weekends as needed
Every Weekend
Holidays

Location
Banff, AB

Full job description
Customer Service Agent - On-It Regional Transit

SOUTHLAND is currently hiring a Customer Service Agent for seasonal work between May 16 - October 13, 2025. Shifts fall Friday, Saturday, Sunday and statutory holidays between 3:00 pm and 8:30 pm.

The successful candidate will work approximately 15 hours per week at an hourly rate of $18.00. Customer Service Agents are required to work outside.

Knowledge and Skills Required

Good communicator – fluency in reading, writing and speaking English
Ability to speak a second language preferred
Confident, pleasant and welcoming disposition
Previous experience in a customer facing / customer service position
Computer literate and experienced with Microsoft Office
Good problem solving skills
Ability to work on own initiative
Principal Duties and Responsibilities

Answer customer’s questions about schedules, routes and timings
Deal with public, customer and staff inquiries in a professional manner and find diplomatic solutions to address concerns
Liaise with Supervisor, drivers and other CSA’s to ensure a smooth and trouble free operation
Monitor Betterez App to ensure functionality and performance
Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes
Compile data on passenger numbers for each trip
Manage and log lost property items
Ensure operating procedures are adhered to
Education and Experience

High School Diploma or General Equivalency Diploma (GED)
Experienced working in a customer service environment
Excellent communication, organization and problem solving skills
Job Types: Part-time, Seasonal
Contract length: 5 months

Pay: $18.00 per hour

Schedule:

Holidays
Weekends only
Work Location: In person

Popular in Canada's National Parks

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Book Banff

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.

Job Opportunities in Banff National Park

1. Parks Canada Jobs

Park Wardens - Law enforcement, wildlife protection, and visitor safety.
Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
Visitor Services Attendants - Work at visitor centers, providing information.
Conservation Officers & Ecologists - Protect and manage the park's environment.
Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.

2. Hospitality & Tourism Jobs

Banff Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
Tour Guides - Leading sightseeing, historical, or adventure tours.
Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.

3. Outdoor Adventure & Recreation Jobs

Rafting & Kayaking Guides - Leading groups on rivers.
Ski Resort Staff - Ski instructors, lift operators, and patrol.
Hiking & Backcountry Guides - Leading hiking and backcountry trips.
Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
Equipment Rental Staff - Assisting visitors with gear and rentals.

4. Transportation & Support Services

Banff Shuttle & Tour Bus Drivers - Driving visitors between attractions.
Equipment Technicians & Mechanics - Maintaining rental equipment.
Parking & Traffic Control Staff - Managing visitor areas.

5. Research & Education

Banff Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
Research Assistants - Assisting in environmental studies.
Environmental Educators - Teaching conservation programs.

6. Volunteer & Seasonal Jobs

Banff Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
Event Coordinators - Working at events and festivals.
Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.