Southland Transportation (part of Pacific Western Transportation) Banff, AB $18 an hour - Temporary, Part-time, Seasonal Job details Pay $18 an hour Job type Temporary Seasonal Part-time Shift and schedule Weekends only Weekends as needed Every Weekend Holidays Location Banff, AB Full job description Customer Service Agent - On-It Regional Transit SOUTHLAND is currently hiring a Customer Service Agent for seasonal work between May 16 - October 13, 2025. Shifts fall Friday, Saturday, Sunday and statutory holidays between 3:00 pm and 8:30 pm. The successful candidate will work approximately 15 hours per week at an hourly rate of $18.00. Customer Service Agents are required to work outside. Knowledge and Skills Required Good communicator – fluency in reading, writing and speaking English Ability to speak a second language preferred Confident, pleasant and welcoming disposition Previous experience in a customer facing / customer service position Computer literate and experienced with Microsoft Office Good problem solving skills Ability to work on own initiative Principal Duties and Responsibilities Answer customer’s questions about schedules, routes and timings Deal with public, customer and staff inquiries in a professional manner and find diplomatic solutions to address concerns Liaise with Supervisor, drivers and other CSA’s to ensure a smooth and trouble free operation Monitor Betterez App to ensure functionality and performance Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes Compile data on passenger numbers for each trip Manage and log lost property items Ensure operating procedures are adhered to Education and Experience High School Diploma or General Equivalency Diploma (GED) Experienced working in a customer service environment Excellent communication, organization and problem solving skills Job Types: Part-time, Seasonal Contract length: 5 months Pay: $18.00 per hour Schedule: Holidays Weekends only Work Location: In person
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