(Relocate to Lake Louise)
Post Hotel & Spa
Alberta
From $60,000 a year - Full-time
 
Job details
Pay
From $60,000 a year
Job type
Full-time
Shift and schedule
8 hour shift
Overtime
Weekends as needed


Location
Alberta

Benefits
Pulled from the full job description
Casual dress
Company events
Discounted or free food
Extended health care
On-site parking
Paid time off
Store discount

Full job description
Company Overview

The Post Hotel & Spa, nestled in the breathtaking Lake Louise area of the Canadian Rockies, is part of the esteemed Canadian Rocky Mountain Resorts family. With luxurious accommodations, award-winning dining, and a commitment to exceptional service, we provide an unforgettable experience for our guests.

Position Overview:

The Outpost Pub Manager is a key leadership role overseeing the day-to-day operations of the Outpost, ensuring exceptional customer service, and fostering a positive team environment.

Duties and Responsibilities:

Manage all Outpost Pub operations within budgeted guidelines and uphold the highest standards.
Ensure compliance with health and safety regulations and company procedures.
Oversee daily service, engaging with guests to ensure satisfaction and providing a personalized touch.
Communicate effectively with the kitchen to coordinate seamless operations.
Lead the Outpost team by attracting, training, and appraising talented personnel.
Foster an ownership environment with an emphasis on motivation and teamwork.
Provide two-way communication, addressing team needs, and promoting a positive work culture.
Preserve excellent levels of internal and external customer service.
Engage in conversations with guests to enhance their experience and address any concerns promptly.
Ensure a personalized and memorable experience for each guest.
Monitor staff adherence to company procedures and health and safety regulations.
Conduct regular quality checks to maintain high service standards.
Assist in resolving any guest issues or requests promptly and professionally.
Collaborate with other departments to enhance overall guest satisfaction.
Undertake other duties as requested by guests and/or management.
Contribute to the development and implementation of new initiatives to improve Outpost services.
Qualifications:

Proven experience in a managerial role, preferably in a hospitality setting.
Strong leadership and interpersonal skills with the ability to motivate and inspire a team.
Excellent communication and customer service skills.
In-depth knowledge of health and safety regulations.
Ability to work collaboratively with other departments.
Flexibility to work evenings, weekends, and holidays.
High school diploma or equivalent; additional qualifications in hospitality or management are a plus.
As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-760-4474.

We look forward to receiving your application.

Job Type: Full-time

Pay: From $60,000.00 per year

Additional pay:

Tips
Benefits:

Casual dress
Company events
Discounted or free food
Extended health care
On-site parking
Paid time off
Store discount
Flexible language requirement:

French not required
Schedule:

8 hour shift
Day shift
Evening shift
Monday to Friday
Overtime
Weekends as needed
Application question(s):

Are you available to relocate to Lake Louise, AB for this position?
Experience:

Restaurant management: 2 years (required)
Serving: 2 years (required)
Hotel: 1 year (required)
Work Location: In person