Discover Banff Tours
147 Eagle Crescent, Banff, AB T1L 1H1
From $21 an hour - Temporary, Seasonal
 
Job details
Pay
From $21 an hour
Job type
Temporary
Seasonal
Shift and schedule
10 hour shift

Location
147 Eagle Crescent, Banff, AB T1L 1H1

Benefits
Pulled from the full job description
RRSP match

Full job description
Reservations & Wholesale AgentPosition based in Banff, Alberta (Office-Based Role located in the industrial Compound area in Banff)

Why This Job Is Cool

Be part of a dynamic team behind the scenes, ensuring seamless operations for guests exploring the Canadian Rockies. This role is ideal for someone who enjoys organization, problem-solving, and supporting both customers and colleagues. You’ll gain in-depth knowledge of the tourism industry while working in a fast-paced and rewarding environment.

Term

This is a seasonal position starting ASAP until mid-October.

Requirements

Experience in the travel/tourism industry or administrative support preferred
Strong organizational skills with a keen eye for detail
Ability to manage multiple tasks efficiently in a fast-paced environment
Strong communication skills, both written and verbal
Ability to troubleshoot and problem-solve independently
Proficiency in basic computer programs and booking systems (training provided)
Comfortable working with data entry and handling high volumes of bookings
Team-oriented mindset with a proactive approach
Professional and customer-focused demeanor when assisting guests and guides
A Sample of Daily Tasks

Check and process wholesale bookings to ensure accuracy and availability.
Input wholesale requests and confirm details with partners and suppliers.
Respond to guest and partner emails promptly and professionally.
Support guides and guests by troubleshooting operational issues as they arise via phone.
Communicate efficiently with internal teams to ensure smooth tour operations.
Maintain accurate records of bookings, changes, and special requests.
Monitor schedules and availability, flagging any discrepancies or overbookings.
Assist with administrative duties such as reporting, invoicing, and documentation.
Ensure all booking and operational procedures are followed correctly.
Other duties as required to support the team and enhance guest experiences.
What We Offer

Competitive wage structure
Opportunities for growth and development within the company
Supportive work environment in a key behind-the-scenes role
Monthly staff events and a team-oriented workplace
Gratuities
Staff accommodation available
RRSP matching after 3 months
Vacation pay
4 days on, 3 days off schedule (10-hour shifts)
Salary: From $21.00 per hour
If you’re highly organized, enjoy working behind the scenes, and want to contribute to a smooth and successful guest experience in the Canadian Rockies, we’d love to have you on our team!

Job Type: Seasonal

Pay: From $21.00 per hour

Benefits:

RRSP match
Flexible language requirement:

French not required
Schedule:

10 hour shift
Work Location: In person