Banff Park Lodge Collection of Hotels
201 Lynx Street, Banff, AB T1L 1K5
From $18.50 an hour - Permanent, Full-time
 
Job details
Pay
From $18.50 an hour
Job type
Permanent
Full-time
Shift and schedule
8 hour shift
Weekends as needed
Night shift


Location
201 Lynx Street, Banff, AB T1L 1K5

Benefits
Pulled from the full job description
Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking

Full job description
Welcome! - Banff Park Lodge collection of hotels operates 3 properties - Banff Park Lodge Resort Hotel & Conference Center, Bow View Lodge, and Peaks Hotel & Suites - all with an ideal location, steps away from lively downtown Banff on one side and from peaceful, glacier-fed Bow River on the other.

Welcome! Banff Park Lodge Collection operates 3 hotel properties - Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. We also operate 2 restaurants - La Terrazza and Crave Mountain Grill. Staff and guests can enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River pathway on the other.

We are proudly committed to creating an inclusive, safe, and equal work environment for all. We understand the importance of having a diverse team. We wish success for all staff members both inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility assistance to applicants upon request. Please submit accommodation requests to hradmin@banffparklodge.com and title “"APPLICATION ASSISTANCE REQUEST". We thank all candidates for their application.

Thank you for your interest in joining our team as Night Audit.

The shifts will be from 11pm-7am.

Employee incentives include:

Private room in staff accommodation ranging from $10.50 - $26.00 per day (based on availability),
Staff rates and friends and family rates at our hotels and restaurants,
Frequently held staff events and involvement opportunities,
Staff Cafeteria, serving discounted hot meals for lunch and dinner daily,
Health benefits available for full-time staff after 6 months of employment, including life insurance, dental, medical and drug coverage,
Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
Employee Assistant Program, providing free professional counselling sessions,
Corporate Canoe Club Pass in the summer,
Use of hotel pool and gym facility (restrictions apply),
Employee Referral Program,
And more!
Duties include (but are not limited to):

Greet guests in a friendly and professional manner.
Provide information on hotel facilities and services.
Perform check-ins and check-outs
Make reservations over the phone, and in person.
Verify extra charges for parking, stay enhancements, no shows and others.
Respond to and resolve guest complaints.
Oversee nightly hotel operations.
Verify revenue from all sources is accurately balanced and follow up on any discrepancies.
Ensure all postings are balanced and run End of Day process.
Compile and distribute daily reports.
Assist Night Bell Desk Attendant with the security of the hotel.
Communicate important pass on information to day shifts.
Other projects as required.
Ideal Candidate:

Has 1 to 2-year previous hotel front desk or reservations experience.
Excels in customer service.
Can work with minimal supervision.
Has problem solving skills and knows when to ask for help.
Is a capable multi-tasker with a keen attention to detail.
Quick decision maker, willing to make mistakes and learn from them.
Wants to grow and develop themselves.
Has a professional and friendly demeanor in person, and over the phone.
Has excellent English comprehension and communication skills; a second language is an asset.
Proficient in Microsoft Office, Outlook.
Job Types: Full-time, Permanent

Pay: From $18.50 per hour

Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking
Vision care
Schedule:

8 hour shift
Holidays
Night shift
Weekends as needed
Application question(s):

When is your available start date?
Please state your pronoun (optional).
Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).
How long do you plan to be in Banff?
Do you require staff accommodation?
Experience:

customer service: 1 year (required)
Work Location: In person