Staff Accommodation
Sunshine Village Corporation

Banff, AB
Full-time
Sunshine Village Corporation
Banff, AB

Job details

Job type
Full-time
Shift and schedule
Weekends as needed
Holidays

Location
Banff, AB

Full job description
Why join us?
Known as one of the most stunning alpine settings in the Canadian Rockies, and ranked the #1 day hike in Canada by Lonely Planet, Sunshine Meadows offers visitors unparalleled views. As spring turns into summer the meadows are in full bloom and ablaze with colourful wildflowers, setting off jaw-dropping views of surrounding peaks, including Mt. Assiniboine, “the Matterhorn of the Canadian Rockies".

What’s in it for you?
A ridiculously cool life experience
A plethora of lively staff events all season long
A chance to enjoy the alpine vistas
The Staff Accommodation Assistant Supervisor works in all aspects of housing for those who engage in the unique experience of both working and living at Sunshine Village. This role excels at being a strong company leader and liaison for residents, ensuring policies are followed while promoting a positive living and working environment. The Assistant Supervisor reports to the Staff Accommodation Supervisor and the HR Management Team and liaises frequently with Sunshine and food and beverage teams who have employees (or contractors) living or working in Staff Accommodation.
Job Functions
The primary function of this role is to ensure the Staff Accommodations and people living, and working, in them, run smoothly, and this can include scheduling, allocating work, and when required, carrying out the duties and responsibilities of RAs and the Resort Services/Staff Accommodation custodial teams.
Providing excellent service to all residents, employees, and third parties utilizing Sunshine’s staff accommodation.
o Ensuring accurate and complete documentation is received from residents and/or third-party coordinators.
o Coordinating available housing, transfers, and completing room inspections on arrival and upon move out.
o Adhering to the standards outlined in the Staff Accommodation Licence of Occupation.
o Maintaining an inventory of furniture and amenities.
o Collaborating with Supervisor, Security, HR, Legal, and Management on tenant issues.
o Treating everyone in a respectful manner while upholding a professional work environment.
Maintaining positive working relationships with internal and external stakeholders (primarily, external housing partners, area service providers, cleaning, and maintenance contractors).
Creating and maintaining the Resident Advisor (RA) program, selecting appropriate Advisors for each building. Working with RA’s and the HR team to organize and possibly attend events and sessions.
Maintenance and Cleaning
o Working with Facilities (Building, Electrical, Utilities) on repair, maintenance, and building projects.
o Reporting deficiencies to appropriate personnel in a timely manner.
o Focusing on a high standard of cleaning and sanitization in all buildings, units, storage, and common areas.
Administrative and Reporting Responsibilities
o Supporting the Supervisor with budget preparation, monitoring revenue and expenses.
o Ensuring resident rent is accurately accounted for and forwarding information to Payroll.
o Effectively communicate, support, and reinforcing all company initiatives and policy/procedure changes.
o Perform documented, accurate worksite inspections, and complete documentation of accurate incident reports to the relevant parties (Security, HR, HS) in a timely manner.
o Standardizing checklist, procedure, and additional documentation for departments, ensuring completion.
This position must always ensure professional, confidential, and helpful service interactions, assisting and supporting with general inquiries, housing issues, and policy interpretation and application. A thorough understanding of the company’s operations, policies, goals, and objectives is required.
Other duties may be requested and assigned from time to time.
Experience/Requirements
Proven ability to work as a team player via effectively liaising within own department and with others at Sunshine Village and Sunshine’s business partners.
Passion for providing outstanding, professional service.
Minimum of two years’ experience within the accommodation, recreation, tourism or similar industry, and previous supervisory experience is preferred, though relevant experience will be considered.
Current CPR and First Aid certifications are preferred and may be required to meet regulatory requirements.
Completion of training in additional relevant areas for the role may be required or requested, e.g., Alberta Residential Tenancies Act, employee health and wellness, security functions, cleaning management.
Demonstrated experience with Microsoft Office suite of programs (Word, Excel, Outlook, Sharepoint, etc.).
Prepared to work flexible schedules (evenings, weekends, holidays).
Able to remain calm under pressure, while consistently meeting deadlines.
Able to work in a confidential capacity and independently, as needed.
Communicate effectively in English, both written and verbally.
Good attention to detail, time management, and organizational skills.
General understanding of building maintenance, hand tools, and small repair work.
Must maintain professional conduct when in uniform, and knowingly acting as a company representative, on and off duty, and online.
Proven ability to implement department initiatives.
Possess safe work habits with an awareness of safe work procedures regarding hazardous activities/actions.
Must be neat, alert, dependable and punctual.
Can’t wait to get started? Great, because we can’t wait to hear from you!
Sunshine Village is an Equal Opportunity Employer and we value diversity within our workplace.