AccorHotel
 
Banff, AB
Permanent
AccorHotel
Banff, AB
Job details

Job type
Permanent
Shift and schedule
Morning shift
Night shift
Rotating shift

Location
Banff, AB

Full job description
Company Description

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities


Job Description

As the first and last impression for our guests, Bellhops are responsible for creating a positive guest experience through welcoming, knowledgeable, and helpful service. The Bellhop is responsible for assisting with luggage, parking, shuttle driving and room deliveries, striving to exceed guests’ expectations.

Duties and Responsibilities

Genuinely and positively interact with guests at every opportunity.
Greet guests upon arrival and open doors.
Provide directions for parking and control in-coming and out-going traffic.
Valet park cars and retrieve cars as per request, with diligence and care.
Ensure driveway and entrance are clean and clear of garbage, dirt, snow and ice.
Assist guests in arranging for transportation services.
Store luggage for guests and correctly identify stored bags.
Assist guests with transporting luggage or bring baggage up to guests’ rooms and retrieve them when requested.
Deliver housekeeping items and packages to guest rooms or respective departments.
Provide information regarding the Hotel, its layout, and services.
Provide information on Banff, Banff National Park, and local activities and dining options.

Qualifications
Able to meet the physical demands of the position
Must have a valid driver's license equivalent to Alberta Class 5 and clean driver's abstract
Must obtain an Alberta Class 4 driver's license within a specified time period
Must be available to work flexible hours including late night and early morning shifts on rotation
Must be comfortable driving large trucks, luxury vehicles, and vehicles with standard transmission
Previous guest services or bell desk experience preferred
Customer-service oriented with excellent communication skills
Demonstrates a professional, friendly personality in person and over the phone
Capable of managing multiple tasks at once while maintaining high quality work
Computer literate with working knowledge of Microsoft Word, Excel, and Outlook

Additional Information
Complimentary meal in our staff cafeteria each shift
Access to Employee Travel Program
Discounts on hotel Food & Beverage, Spa and Golf Memberships
Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.