FAIRMONT
 
Banff, AB
Full-time
Fairmont Banff Springs
Banff, AB
Job details

Job type
Full-time
 
Location
Banff, AB
 
Benefits
Pulled from the full job description
Dental care
Vision care
 
Full job description
Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.


Job Description

First impressions are everything! As a Spa Reception Experience Coordinator with The Fairmont Spa, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in treatment selection and knowledge of the spa will ensure our guests have a lasting memory of their visit.

Job Duties Include:

Greet members and guests and answer telephone inquiries promptly and professionally providing complete details of all spa aspects and channel to appropriate person for assistance
Be knowledgeable about all aspects of treatments, retail products and the facility
Resolve guest concerns to ensure guest satisfaction
Book / Schedule Treatments, give tours of spa, escort guests as required
Ensure smooth operation of reception and control entry into all areas of facility by restricting all unauthorized individuals
Collect payment from clients for all services rendered and retail products
Maintain inventory and stocking of all reception materials
Other duties as assigned

Qualifications

Your Skills and Qualifications:

Minimum of 1 year experience in spa industry or hospitality preferably in a similar position
Prior Reservations experience required
Diploma or Degree in hospitality or related field an asset
Computer literacy in Microsoft Office, Word, Excel
Excellent communication skills, both written and spoken
Constant standing/walking throughout shift and must be able to lift and carry 20+ lbs

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria
Comprehensive benefits package Medical, Vision & Dental
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com