FAIRMONT
 
Banff, AB
Permanent
Fairmont Banff Springs
Banff, AB
Job details

Job type
Permanent

Location
Banff, AB

Benefits
Pulled from the full job description
Dental care
Vision care

Full job description
Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.


Job Description

Assistant Front Desk Manager

Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk team. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk while committed to helping the hotel become one of the world's finest heritage resorts.

Job Duties Include:

Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Ensure guest satisfaction levels and standards of quality of service in addition to actively developing and implementing new systems and standards
Handle of guests comments and complaints, ensuring guests needs are met or exceeded,
Participate in interviewing and recruitment of Front Office Reception Agents
Ensure efficient training and development of personnel by means of detailed systems and procedures in the Front Office (training manuals, fact sheets, internal coding systems, etc.)
Oversee and participate in guest relations and directs arrangements for VIP and special attention reservations
Give effective support to staff for the work, which has to be done and assists in all matters pertaining to the Front Office
Organize, coordinate and supervise training, conduct regular training sessions and communications meetings
Responsible for development and performance management of all Front Office colleagues
Coordinate and communicate of information pertinent to all other departments to ensure the highest level of guest service
Knowledge in emergency procedures, general crisis situation procedures and keeping health and safety in the forefront
Ensure that all controls are in place and are adhered to, ie. rates, market codes, etc.
Responsible for coordinate with the Reservation Manager and the Guest Services Managers all preparations for incoming conventions, groups and tours as well as all pre-arrival including blocking of rooms, convention resumes, special requirements and departure activities
Maintain and assist the Front Desk Manager on ongoing training and motivation programs
Responsible for all details of employees administration, payroll forecasts, payroll administration on a daily, weekly and monthly basis
Maintain and submit to the Front Desk Manager, approved staffing schedules on a weekly basis
Responsible for personal cash float
Ensure Fairmont policies and procedures are known, followed and enforced, promote the philosophy of empowerment within guidelines
In all that we do create and be responsible for smart goals that help to achieve EOS, VOG, RevPAR, GOP yearly objectives
All other duties assigned

Qualifications

Your Skills & Qualifications:

Minimum 2 years experience in a Hotel leadership role
Computer literacy required: PROPERTY manager or another property management system, Excel, Word, Time and Attendance, Watson
Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions at the same time
Excellent interpersonal and communication skills, both written and verbal
Proven leadership skills which supports an environment of employee growth and development, interdepartmental teamwork and exceptional customer service
A leader who will lead, teach, inspire our team to reach the next level of service
Hospitality Diploma an asset.

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com