Roam Transit Seasonal Customer Experience Ambassador

Roam Transit
Banff, AB
$19–$20 an hour - Full-time, Part-time, Seasonal
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$19–$20 an hour
Job type
Shift & schedule
Weekend availability
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Seasonal Customer Experience Ambassador

The Bow Valley Regional Transit Services Commission (BVRTSC) brings mobility to both visitors and residents looking to enjoy the Bow Valley without the use of a private vehicle. We pride ourselves in offering the best customer service possible by providing a dependable and valuable service. Our team members make an impact in our communities every day. They constantly work towards being responsive to our customers, by embracing technology and reacting quickly to transit issues, trends, and solutions.

Job Profile:

Position Summary:

As a Customer Experience Ambassador for Roam Transit, you will play a key role in providing exceptional customer service to our patrons. Your passion for the Bow Valley area will help visitors and locals alike to explore and experience all that the area has to offer. You will be responsible for conducting over the counter fare product sales, handling cash, and providing information to passengers about transit routes, schedules, fares, and local attractions. You will greet and engage with customers at our customer service desk, from our transit hubs, online, and over the phone. We are looking for Bow Valley residents who are excited about the opportunity to connect with both locals and visitors. This is a multifunctional role where you will work from both our customer service office and at outside at our transit hubs. This is a seasonal position starting May 2023.


Provide excellent customer service to meet the needs and expectations of all BVRTSC customers and suppliers, including in-person, telephone, and written communication.
Conduct over the counter fare product sales and record all product sales.
Handle cash as per position requirement.
Perform office opening and closing functions when required, including cash and receipt balancing.
Write shift summary and incident reports as required.
Act as a brand ambassador and promote Roam Transit services to both visitors and locals.
Assist customers in planning and booking their trips, provide recommendations for local attractions and activities, and help create memorable experiences for visitors.
Maintain accurate knowledge of the transit system and schedule, as well as local attractions, events, and services.
Proactively identify potential issues or challenges and work collaboratively with other team members to resolve them.
Listen and communicate comfortably in English to all customers.
Confidently and sincerely interact with visitors and stakeholders


Education (minimum):

High school diploma or GED an asset.


Cash handling and reporting.
General office support duties.
Customer service-related experience in a tourism environment an asset.
Familiarity with the Roam public transit service.

Knowledge, skills, and abilities:

Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to multitask and work under pressure in a fast-paced environment.
Strong attention to detail and accuracy
Proficiency in Microsoft Office, including Word, Excel, and Outlook
Ability to stand and walk for extended periods of time and lift up to 25 pounds.

Other Requirements, Conditions:

Must be legally able to work in Canada (proof will be required).
Ability to work flexible hours, including weekends and holidays.
Must pass police security clearance (proof required).
Must be able to work outside.
Must be a resident of the Bow Valley area with a strong knowledge of the local community and tourist attractions.

What We Offer:

Part Time and Full Time seasonal positions available
6% vacation pay
Health Spending Account
Roam Public Transit Pass

Proposed Rate of Pay:

$19.00 - $20.00 Per Hour