The Rimrock Resort Hotel Banff, AB Full-time Job details No matching job preferences Job type Full-time We truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies. We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers. It is our mandate to promote from within and facilitate both personal and professional growth and development. Scope To train Housekeeping Attendants in appropriate work techniques, ensure guest rooms are cleaned to required standards, and assist Housekeeping Attendants as needed to meet cleanliness requirements and business needs. Duties and Responsibilities Accountable for quality control and hands-on training and mentoring of Housekeeping Attendants and fellow Room Quality Checkers, conducting re-training as needed. Ensure new staff are familiar with hotel facilities and housekeeping procedures. Conduct quality inspections of guest rooms to ensure rooms are at the highest level of cleanliness and meet Hotel standards, policies, and procedures. Assist Housekeeping Attendants as needed to ensure business needs are met. Coordinate cleaning priorities and special assignments with Housekeeping Leadership team. Monitor the performance of Housekeeping Attendants and report to Housekeeping Leadership. Report maintenance issues to Housekeeping Office or create a service order for Engineering department. Ensure lost and found items are appropriately labelled and returned to the Housekeeping Office. Be knowledgeable of Hotel standards for cleanliness in public areas. Be knowledgeable of Health & Safety, WHMIS, SDS, PPE and Hotel emergency procedures. Encourage participation in the Hotel’s Green program. Provide a positive and motivating work environment. Provide a safe and healthy environment for both guests and staff. Ensure hotel security is protected by knowing proper emergency procedures and following them. Physical Demands Significant standing and walking Frequent kneeling, squatting, crouching Frequent stretching and twisting Frequent reaching above and below shoulder level Frequent lifting and carrying up to 22 pounds / 10 kg Occasional lifting up to 50 pounds / 23 kg Exposure to hot, humid, dusty, indoor spaces Exposure to chemicals or controlled substances Qualifications Completion of Grade 12 or equivalent Previous Housekeeping experience an asset Must be available to work a flexible schedule Excellent written and verbal communication skills Self-motivated, results-oriented, and driven to meet objectives Demonstrates strong leadership skills and the ability to positively motivate colleagues Guest-oriented with keen observational skills and attention to detail Able to make informed decisions through organizing, planning, and taking ownership to assigned responsibilities Thank you for your interest in joining our team! We share in your excitement to live and work in the Canadian Rockies. The Rimrock Resort Hotel is a Bow Valley Workplace Inclusion Charter signatory. We value the diversity of our employees and invite applications from all candidates. If you are contacted by a Recruiter, please let them know if there is any stage of the recruitment process that you will need support or accommodations for.
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