Fairmont Banff Springs Golf Guest Service Attendant

Banff, AB
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Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Golf Guest Service Attendant

The Golf Course Guest Service Attendant will be responsible to provide engaging service to our guest throughout their experience. Attendant’s will be responsible for Range duties and cleanliness. Attendants will work within Fairmont’s Values; follow operational standards and positional service essentials in carrying out their daily tasks. Attendants will be a part of a positive and professional work environment aimed at turning moments into memories for our guests.
What is in it for you:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500 - life time), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing:

Reporting to the Golf Operations Assistant Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional, engaging and friendly service
Be the personality who greets and guides the guest upon their arriving experience at the golf course
Communicate to each guest an orientation of the facility, such as the pro shop, dining room, snack bar, driving range, and practice facility
Handle equipment and provide instructions for check in and pre round preparations, provide guests with rental equipment and power carts as required.
Be accountable to the rental fleets programs ensuring each set of clubs and golf cart are in proper working order.
Assist Retail during busy times with rental requests and cleaning
Assist in the preparation for golf tournaments, execution and tear down
Ensure the cleanliness of all areas is maintained to the standards set forth
Aid the golfing guest with their practice facility experience
Ensuring that the guest is at the appropriate first tee 10 minutes prior to their tee time.
Completing routine checks of the driving range and practice facility to ensure the areas have the appropriate par stocks of range balls, bunkers are raked, and areas are clean and free of debris
Operate the range picker machine as required throughout the shift to ensure adequate amount of range balls are picked, cleaned and restocked based on business volume.
Greeting and interacting with golfers at the driving range and practice facility and anticipating their needs by offering a hitting area and adequate supply of range balls
All other job duties as assigned


Your experience and skills include:

High School diploma
Golf knowledge is a key asset
Class 5 Drivers License and updated drivers abstract
Previous experience in a guest services role
Proficient in computer skills
Able to work flexible hours (early morning, evening and occasional split shifts)
Ability to deal with high-pressure situations in a fast-paced environment
Highly motivated and guest driven with a proven ability to solve problems and make timely guest service decisions
Demonstrated exceptional guest service with a passion to continually exceed expectations and anticipate needs
Proactive with a demonstrated eye for detail and the ability to manage multiple functions
Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift
Lifting Required: (50 lbs.): Golf bags, boxes of bottled water, crates of golf balls etc
Repetitive Tasks/Movements: Standing/walking for extended periods

Additional Information

Your team and working environment:

Fast-paced, upscale, luxury hotel
Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong connections
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS