Discover Banff Tours Service Writer

Discover Banff Tours
Banff, AB
$20–$25 an hour - Full-time
Job details
No matching job preferences
$20–$25 an hour
Job type
Shift & schedule
8 hour shift
Monday to Friday
We are looking to hire a Service Writer for our garage in beautiful Banff, Alberta. As part of the front-line staff this position is responsible for ensuring that all customers are provided with fantastic customer service, consultation, and explanation of required automotive services. In addition, this role has a strong administration focus through ordering parts and scheduling services.

Key Responsibilities

Customer Service – ensure that all customers are greeted and welcomed to our garage, offering assistance and information when/if required. Handle any customer complaints and disputes in a professional manner
Pricing/Quotations – responsible for handling sales, providing competitive quotes on work, negotiating, writing up invoices
Scheduling – coordinate all scheduling of mechanical work and repairs
Invoicing – responsible for ensuring that all invoicing is accounted for and appropriate monies have been collected/processed
Cash – handle all payment related transactions and ensure that till balances at day end
Develop and maintain relationships with suppliers to ensure the garage is getting the best prices and quality of parts and supplies.
Manage the garage's inventory of parts and supplies, ensuring that stock levels are appropriate and orders are placed in a timely manner.
Develop and maintain relationships with customers, ensuring that their needs are being met and that they are satisfied with the garage's services.
Develop and implement safety procedures to ensure that the garage is a safe working environment for all employees.

Full-time position, 8 hours a day with a 1-hour unpaid break/lunch
Skills/Qualifications Required:

2-3 years of automotive experience specifically relating to job costing, sales, invoicing, scheduling is an advantage
Able to take direction and complete tasks as assigned
Willingness to learn
Able to multi-task and handle multiple priorities on a daily basis
Able to work independently as well as part of a team
Physically capable of lifting and moving items up to +50 lbs
Must be available to work full time, 5 days a week
Job Type: Full-time

Salary: $20.00-$25.00 per hour


Dental care
Extended health care
Life insurance
Paid time off
RRSP match
Flexible Language Requirement:

French not required

Monday to Friday
Ability to commute/relocate:

Banff, AB T1L 1B5: reliably commute or plan to relocate before starting work (required)

service advisor: 1 year (preferred)
Customer service: 1 year (preferred)
Work Location: In person