Canalta Hotels Reservation Agent

Canalta Hotels
Banff, AB
$19–$20 an hour - Full-time
Job details
No matching job preferences
$19–$20 an hour
Job type
Shift & schedule
8 hour shift
Weekend availability
Evening shift
Monday to Friday
7 Star Service is in our DNA and the Canalta Hotel Family is looking for our next secret weapon to join our team. This position won’t bore you as everyday will be a new and exciting experience! You’ll be immersed in the Canalta Hotel world assisting our guests to ensure they have a Legendary experience by creating “I-can’t-believe-they-did-that” moments! At Canalta we are committed to honesty, hard work, amazing guest service and high standards. You will be empowered to provide a new, unprecedented level of service – one that ranks 7 Stars. We are looking for someone who possesses a Warrior’s spirit, a servant’s heart and a fun-loving attitude and who is up to the challenge and has a passion to continually learn and grow with our family.

Our Mission: Create “I-can’t-believe-they-did-that” guest experiences through remarkably empowered team members

What you are responsible for:

Answer phones act as a source of communication.
Assist customers in making, altering, or canceling reservations
Assist the front desk and Group Sales in Group/Travel Agency reservations.
Respond to emails with reservation information, confirmations, and additional details
Advise customers regarding ongoing promotions or available upgrades that may enhance their experience, practise upselling/suggestive selling etc.
Answer questions regarding rooms, facilities, rates, and events
Input reservations into PMS system that come through Reservations e-mail.
Input group rooming lists
Be a point of contact for groups checking in
Cross reference OTA invoices to ensure accuracy/reconciling commissions.
Input e-mail reservations into PMS system from wholesale FIT clients.
Accurately record customer information and charge credit cards upon successful reservations
Support front desk operations.
What we offer you:

· A fun and dynamic work environment

· A competitive wage

· Group benefits including extended health care, long term disability, life insurance, dental, optical and prescriptions for full time positions

· Use of Canalta managed hotels facilities (pool, waterslide, hot tub, fitness room) for you and your immediate family (based on hotel occupancy)

· Team member discounts at Canalta managed hotels

· Friends & family discounts at Canalta managed hotels

Job Type: Full-time

Salary: $19.00-$20.00 per hour


Dental care
Discounted or free food
Extended health care
Life insurance
Store discount
Vision care
Flexible Language Requirement:

French not required

8 hour shift
Evening shift
Monday to Friday
Weekend availability
Supplemental pay types:

Bonus pay
Ability to commute/relocate:

Banff, AB T1L 1H1: reliably commute or plan to relocate before starting work (required)

Customer service: 1 year (preferred)
Work Location: In person

Application deadline: 2023-05-20
Expected start date: 2023-05-22