Avis Budget Group Car Rental Customer Service Agent

Avis Budget Group
Banff, AB
$16–$17 an hour - Full-time, Part-time, Permanent
Job details
No matching job preferences
$16–$17 an hour
Job type
Shift & schedule
Weekend availability
Day shift
Monday to Friday
On call

As a Rental Agent you understand that our company is dedicated to delivering great customer service. Everyday is an opportunity to meet people from around the world and help find the right solutions for their personal or business needs.


You are the first point of contact with the customer. You must be courteous and approachable.
Answer all customer inquiries at the front counter, over the phone and through email.
Create reservations using the provided computer systems.
Inspection of vehicles for cleanliness and/or damage.
Highly responsible for the security of vehicles and office equipment.
Must be available and able to communicate efficiently through text, calls and emails.
Extremely fast paced environment with continuous movement of vehicles. You must be able to keep track of all vehicles and inventory.
Up-selling and Cross-selling is required.

Ability to deliver great customer experience by having strong communication skills that allow you to comfortably speak with customers.
Sales driven, self-motivated, personable and dependable.
You must posses a high level of detail to ensure proper customer and vehicles details are correct.
At least six months of experience in a role where sales and/or customer service were key elements of your duties is preferred.
You’re approachable, a good listener, and empathetic. Ability to work with a team or independently.
Ability to maintain composure and customer focus while solving customer or technical issues.
Basic computer skills in order to enter information into our database.
Driving experience with a valid Driver's License and a good driving history.
Extremely Competitive Position with Sales Goals.
Auto Detailing
Must be available weekends
Will need clean 3 year drivers abstract, and criminal record check before hire

Company discounts.
Uniform provided.
Job Types: Full-time, Part-time

Part-time hours: 24-40 per week

Salary: $16.00 per hour

Job Types: Full-time, Part-time, Permanent
Part-time hours: 24-40 per week

Salary: $16.00-$17.00 per hour


Flexible schedule
On-site parking
Store discount
Flexible Language Requirement:

French not required

Day shift
Monday to Friday
On call
Weekend availability
Ability to commute/relocate:

Banff, AB: reliably commute or plan to relocate before starting work (required)

Secondary School (preferred)

Customer service: 2 years (preferred)
Work Location: In person

Expected start date: 2023-05-29