Banff, Alberta Job Post
Banff Centre for Arts and Creativity

Banff, AB
$15.15 an hour - Casual


Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

Banff Centre for Arts and Creativity acknowledges, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as "Minhrpa” (translated in Stoney Nakoda as "the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Wesley First Nations – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Region 3. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.
The Opportunity

Audience Services at Banff Centre is looking for casual Ticket Sellers to work in the Box Office and support the team in providing exceptional customer service to our patrons, guests, visitors, and participants.
Specific Accountabilities

Being knowledgeable about specific details of all events, as well as Box Office practices and procedures.

Assisting the Manager of Audience Services and Audience Service Coordinator with event management, which includes special/complimentary ticket requests.

Utilizing a computerized ticketing system for daily ticketing and sales reports.

Executing accurate in-person sales, mail orders, phone orders, online orders, group and series sales, and adhering to procedures for reservations, exchanges and refunds, and the complimentary ticket policy for each event.

Ensuring accurate and timely information flow to the public.

Performing other related duties as assigned.

Qualification and Educational Requirements

Completion of secondary school with at least six months’ work experience in front-line customer service

Comfortable working with Microsoft Word, Excel, and Outlook

Experience with ticketing software is an asset

High degree of accuracy and attention to detail

Reliable and self-motivated

Pleasant phone manner and excellent listening and clear communication skills

Demonstrates a customer-centric approach and strives to provide exceptional customer service

Enjoys working as part of a team

Special Requirements

Due to the nature of the job, the casual Ticket Seller may be contacted to work a flexible, irregular schedule including weekdays, evenings and weekends.

All interested candidates are invited to apply; however, priority will be given to applicants who are available to work weekday shifts.

Employment Terms & Benefits

In accordance with CUPE 4318, this is a unionized, casual support staff position which pays pays $15.15 per hour, working up to 35 hours per month on an on-call basis.

Only applicants who live in the Bow Valley will be considered. Staff accommodation is not available for this position.

Benefits of working at Banff Centre are:
Staff cafeteria and restaurant discounts

Onsite fitness facility at a discounted rate + first month free for new staff!

Free or reduced admission to selected Banff Centre performance and events

Application Process

We are accepting applications for the Casual Ticket Sellers until suitable candidates are found.

Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a job offer can be finalized.

All Banff Centre for Arts and Creativity Employees are encouraged to be fully vaccinated against COVID-19.

Commitment to Diversity

Banff Centre for Arts and Creativity is committed to creating an equitable, diverse, and inclusive campus for students, faculty, staff and visitors. Guided by our values, Banff Centre is rooted in Alberta with provincial, national and global impact. Our strength arises from inclusion; the diversity of people, ideas, perspectives, and cultural backgrounds in our work and team. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression to apply.
FOIP Statement

Banff Centre for Arts and Creativity, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for above. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Banff Centre. The information is subject to the Freedom of Information and Protection of Privacy Act. The information will be retained and when disposed of it is done so in a secure matter.